Novant Health New Hanover Regional Medical Center Ratings

2131 S 17th St Box 9000
Wilmington, NC 28402
Phone: (910) 343-7000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Novant Health New Hanover Regional Medical Center save lives? 12% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Novant Health New Hanover Regional Medical Center	National Average
Heart Attack	14%	12.6%
Stroke	15.1%	13.9%
Heart Failure	14.4%	11.8%
Pneumonia	20.6%	18.2%

Infectious Disease at Novant Health New Hanover Regional Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	65
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	15

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 58m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it
Facilities are sometimes dirty

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Novant Health New Hanover Regional Medical Center Stories

Jul 29, 2016, 6:47 AM
New Hanover Regional Medical Center: "long story but bottom line had surgery in hospital 2/2016 and 9 weeks later back pain started. by 7/2016 in the hospital with an infectious disease that set in my disc. if it would not have been detected within a few more days could have been paralyzed or death. 4 drs believe I got the infection from my surgery in February. " - sheri

Compare hospitals in New Hanover County