Northwestern Medicine Delnor Community Hospital Ratings

300 Randall Rd
Geneva, IL 60134
Phone: (630) 208-3000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Northwestern Medicine Delnor Community Hospital save lives? 20% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Northwestern Medicine Delnor Community HospitalNational Average
Heart Attack11.4%12.6%
Stroke11.5%13.9%
Heart Failure8.4%11.8%
Pneumonia15.9%18.2%



Infectious Disease at Northwestern Medicine Delnor Community Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
7
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
1



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 51m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: VERY GOOD

Positive Patient Ratings

Some patients praise:
  • Rooms and facilities are usually clean

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Northwestern Medicine Delnor Community Hospital Stories



Oct 30, 2023, 11:26 PM
Delnor Community Hospital: "Going on 5 hours wait time" - Gina

Nov 29, 2022, 7:17 PM
Delnor Community Hospital: "My daughter came in at 11:30am. Supposedly she is waiting on an ultrasound. But now it is 6:15pm and she is still waiting. She hasn't eaten and she is still in pain. I am seriously thinking of just taking her home." - Betty

May 06, 2022, 10:27 PM
Delnor Community Hospital: "I checked in at 7:40 pm and was told 5 hours. But on here it reports 2 hours 41 minutes." - Ashley

Sep 29, 2021, 11:28 AM
Delnor Community Hospital: "ER wait times shown are not accurate. I waited over 7 hours 9/28/2021 from 3:00pm until after 10:30pm just to get a room to see the Dr. I had an IV in for initial bloodwork, and they don't let you leave the area with a needle in. Was told to expect a 2nd blood draw at 5:30, but waited till 10:15. Wait times were over 6 hours for most patients I talked with. 5.5 hrs at 4pm (10am arrivals), 7 hrs at 9pm (2pm arrivals). Acute cases went quicker. The Nurse said they usually had over 9-10 hour wait times over the last 3 months and the wait time was lighter than normal! The waiting room was overloaded, plus many in the hallways outside. Visitors were not allowed in the waiting areas. Everyone wore a mask but the poor guy throwing up several times an hour, he wasn't wearing one while throwing up (into a bucket in the waiting room). I couldn't leave to get food after checking in (there was a water fountain by the bathrooms and vending machines). The staff were A+ very professional, friendly, and understanding, but the logistics are not safe. Many of us were hungry / thirsty / dehydrated, and some in severe pain without their meds in the waiting room for many hours. We can't complain about the wait because the current Covid situation is severe. But if your provider suggests an ER visit, please be prepared for actual current wait times of 5 to 10 hours (make sure you have liquids / meds / food) and consider your safety and exposure in the current overloaded waiting room regime. - Erich" - Erich


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