Northwest Medical Center Ratings

6200 NORTH LA CHOLLA BOULEVARD
Tucson, AZ 85741
Phone: (520) 742-9000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Northwest Medical Center save lives? 12% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack18%
Heart Failure13%
Pneumonia12%


Infectious Disease at Northwest Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
92
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Emergency Room Wait Time Ratings

Time until initial exam: 0h 24m

Non-critical cases where patient is discharged have total visit time of 2 hour and 43 minutes

Serious cases where patients are admitted have 3 hour and 27 minutes to be admitted, then an additional 1 hour and 38 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Northwest Medical Center 4.6 out of 5 based on 27 ratings. 27 user reviews.


70% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Northwest Medical Center Stories



Apr 19, 2016, 2:00 PM
Northwest Medical Center: "We brought my son to the URGENT CARE AFFILIATE of NORTHWEST MEDICAL CENTER, because his PCP was unavailable when he came home from school with a very swollen lymph node. The provider, Dr. Charles Wiesel, walked in, palpated his neck, confirmed that the lymph node was swollen, and wrote a prescription for a basic antibiotic that we had filled at a separate pharmacy.

$683.64. Yes, that was the charge. $399.64 for the "facility fee," and "284.00" for the "provider fee." This is simply egregious. At no time did anyone at the Urgent Care facility alert us to the higher cost of care at that particular center because of its affiliation with the Northwest Medical Center.

Subsequent to the bill, I spoke with numerous representatives from the Business Office, billing, the actual Urgent Care Center, and so forth. I was passed to numerous incorrect numbers in an attempt to hear from Dr. Wiesel about why he checked the care boxes he did that led to billing code that led to the high provider fee. One person at the Urgent Care where my son received care said, "I don't know who that is, and I don't know where to find him. We all rotate here."

The billing folks simply refer to the state-approved charges for the codes that were input during my son's visit.

The coders said they simply read the physicians notes to be sure the codes are correct.

The physician who wrote the notes is nowhere to be found.

And each department can say, "oh, you must want the other department."
"
- Theresa


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