Northwest Medical Center Ratings
6200 North La Cholla Boulevard
Tucson, AZ 85741
Phone: (520) 469-8100
Tucson, AZ 85741
Phone: (520) 469-8100
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Northwest Medical Center save lives? 13% worse than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Northwest Medical Center | National Average | |
|---|---|---|
| Heart Attack | 13.7% | 12.6% |
| Stroke | 14.5% | 13.9% |
| Heart Failure | 12.5% | 11.8% |
| Pneumonia | 24.5% | 18.2% |
Infectious Disease at Northwest Medical Center
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 19 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 0 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 3h 21mSerious cases where patients are admitted wait 12 hour and 18 minutes delay before admission to their room.
Patient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: AVERAGE
Positive Patient Ratings
No consistently positive ratingsNegative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Nurses often fail to communicate
- Doctors often fail to communicate with patients
- Patients often don't receive help when they request it
- Facilities are sometimes dirty
- Rooms were often noisy at night
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Northwest Medical Center Stories
Apr 19, 2016, 2:00 PM
Northwest Medical Center: "We brought my son to the URGENT CARE AFFILIATE of NORTHWEST MEDICAL CENTER, because his PCP was unavailable when he came home from school with a very swollen lymph node. The provider, Dr. Charles Wiesel, walked in, palpated his neck, confirmed that the lymph node was swollen, and wrote a prescription for a basic antibiotic that we had filled at a separate pharmacy.
$683.64. Yes, that was the charge. $399.64 for the "facility fee," and "284.00" for the "provider fee." This is simply egregious. At no time did anyone at the Urgent Care facility alert us to the higher cost of care at that particular center because of its affiliation with the Northwest Medical Center.
Subsequent to the bill, I spoke with numerous representatives from the Business Office, billing, the actual Urgent Care Center, and so forth. I was passed to numerous incorrect numbers in an attempt to hear from Dr. Wiesel about why he checked the care boxes he did that led to billing code that led to the high provider fee. One person at the Urgent Care where my son received care said, "I don't know who that is, and I don't know where to find him. We all rotate here."
The billing folks simply refer to the state-approved charges for the codes that were input during my son's visit.
The coders said they simply read the physicians notes to be sure the codes are correct.
The physician who wrote the notes is nowhere to be found.
And each department can say, "oh, you must want the other department."
" - Theresa
