Northwest Hospital Center Ratings

5401 Old Court Road
Randallstown, MD 21133
Phone: (410) 521-2200

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Northwest Hospital Center save lives? 11% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Northwest Hospital Center	National Average
Heart Attack	13.4%	12.6%
Stroke	14.1%	13.9%
Heart Failure	14.5%	11.8%
Pneumonia	21.2%	18.2%

Infectious Disease at Northwest Hospital Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	14
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	2

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 4h 47m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Doctors usually communicate well with patients

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Nurses often fail to communicate
Patients often don't receive help when they request it
Facilities are sometimes dirty

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Northwest Hospital Center Stories

Dec 26, 2021, 3:38 AM
Northwest Hospital Center: "Came in 2p on 12/25/21 it is now 3:30am 12/26/21 and I have still not been seen and now charged for 4 oxygen tanks. Utterly ridiculous. Haven’t even had blood drawn. " - Phaedra

Nov 03, 2021, 1:56 AM
Northwest Hospital Center: "Been here since 5 something its 5mins to 2 now. This is ridiculous " - Jamal

Oct 28, 2021, 8:20 PM
Northwest Hospital Center: "Patient arrived in extreme abdominal pain at 4:00pm! Patient was registered at 4:23pm. Patient’s vitals taken at 5:15pm. Patient informed glucose levels were high (362). Patient promised fluids … no fluids 3 hours later! No fluids 4 hours later. Fluids arrived after complaining at 10:15pm. Patient had an IV placed at 5:15pm blood was drawn and placed in vials … hour later Patient informed that someone forgot to label vials so Patient had to have her blood drawn again. Unacceptable! By the way … the fluid bag has been empty for 1 hour and it is now 12:49am we are still here and has not been seen for the extreme abdominal pain! #Unacceptable" - Patrice

Oct 26, 2021, 12:57 AM
Northwest Hospital Center: "Patient arrived in extreme abdominal pain at 4:00pm! Patient was registered at 4:23pm. Patient’s vitals taken at 5:15pm. Patient informed glucose levels were high (362). Patient promised fluids … no fluids 3 hours later! No fluids 4 hours later. Fluids arrived after complaining at 10:15pm. Patient had an IV placed at 5:15pm blood was drawn and placed in vials … hour later Patient informed that someone forgot to label vials so Patient had to have her blood drawn again. Unacceptable! By the way … the fluid bag has been empty for 1 hour and it is now 12:49am we are still here and has not been seen for the extreme abdominal pain! #Unacceptable" - Patrice

Oct 26, 2021, 12:50 AM
Northwest Hospital Center: "Patient arrived in extreme abdominal pain at 4:00pm! Patient was registered at 4:23pm. Patient’s vitals taken at 5:15pm. Patient informed glucose levels were high (362). Patient promised fluids … no fluids 3 hours later! No fluids 4 hours later. Fluids arrived after complaining at 10:15pm. Patient had an IV placed at 5:15pm blood was drawn and placed in vials … hour later Patient informed that someone forgot to label vials so Patient had to have her blood drawn again. Unacceptable! By the way … the fluid bag has been empty for 1 hour and it is now 12:49am we are still here and has not been seen for the extreme abdominal pain! #Unacceptable" - Patrice

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