New Liberty Hospital District Ratings

2525 Glenn Hendren Dr
Liberty, MO 64069
Phone: (816) 781-7200

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does New Liberty Hospital District save lives? 8% worse than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at New Liberty Hospital DistrictNational Average
Heart Attack13.5%12.6%
Stroke13.2%13.9%
Heart Failure14.4%11.8%
Pneumonia20.1%18.2%



Infectious Disease at New Liberty Hospital District

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
17
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
2



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 57m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



New Liberty Hospital District Stories



Sep 12, 2022, 6:29 PM
Liberty Hospital: "Referred here from family doctor. Pregnant wife with concussion and I have been waiting for 2 1/2 hours to be seen. Meanwhile healthy looking young people eating chips and drinking sodas in the lobby get in and out in less than 30 minutes. Triage process is a joke, nurses rifling through charts to choose what they want to do and avoiding those that they don’t. Would be nice for EMS to know how to prioritize patient needs." - Jonathan

Sep 12, 2022, 6:07 PM
Liberty Hospital: "Referred here from family doctor. Pregnant wife with concussion and I have been waiting for 2 1/2 hours to be seen. Meanwhile healthy looking young people eating chips and drinking sodas in the lobby get in and out in less than 30 minutes. Triage process is a joke, nurses rifling through charts to choose what they want to do and avoiding those that they don’t. Would be nice for EMS to know how to prioritize patient needs." - Jonathan

Jul 09, 2021, 7:12 PM
Liberty Hospital: "And for the more the nurses are very rude tonight and there's a nurse I just got into it with because there's a patient around other people on the waiting room that have covid and I asked her about it and she got smart with me about it and everything else very rude and she had no reason to" - evelyn

Jul 09, 2021, 6:28 PM
Liberty Hospital: "Still sitting in waiting area after 3 hours ,person at front desk not letting people know the wait so long ,noboby checking on anyone in waiting area ," - evelyn


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