Multicare Valley Hospital Ratings
12606 East Mission Avenue
Spokane, WA 99216
Phone: (509) 924-6650
Spokane, WA 99216
Phone: (509) 924-6650
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Multicare Valley Hospital save lives? 0% worse than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Multicare Valley Hospital | National Average | |
|---|---|---|
| Heart Attack | 11.7% | 12.6% |
| Heart Failure | 12.1% | 11.8% |
| Pneumonia | 18.9% | 18.2% |
Infectious Disease at Multicare Valley Hospital
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 2 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 3 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 3h 9mPatient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: AVERAGE
Positive Patient Ratings
Some patients praise:- Nurses usually take time to communicate well
- Doctors usually communicate well with patients
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Patients often don't receive help when they request it
- Facilities are sometimes dirty
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Multicare Valley Hospital Stories
Oct 16, 2023, 5:10 AM
Valley Hospital: "It's crazy to go to a hospital looking for care then have to wait 3 hour and still not get any help my dad as pain at all times do to blood clots and it dose help that's he's here for a reason and as to crazy to see 3 people leave who also needed help I just sad" - Benjamin
Oct 16, 2023, 5:10 AM
Valley Hospital: "It's crazy to go to a hospital looking for care then have to wait 3 hour and still not get any help my dad as pain at all times do to blood clots and it dose help that's he's here for a reason and as to crazy to see 3 people leave who also needed help I just sad" - Benjamin
May 31, 2023, 1:59 PM
Valley Hospital: "2nd visit in 6 days. NO CHANGE. Called GI Reference and was told OT WASNT IMPORTANT ENOUGH TO BE SEEN ASAP FOR REFERRED COLONOSCOPY!!!PISSED!!!" - Cooper
Jun 18, 2021, 12:56 PM
Valley Hospital: "November 6th this last year I brought my husband to the ED for chest pain. The care he received at this hospital was the most exceptional I have ever seen! The nurse had him out of the car, on a stretcher and an EKG started within seconds. She then told him to hang on because things were going to get really busy really fast for him and she wasn't kidding! Their team converged on him and I have never seen such poetry in motion in that setting. Every person in that room had a job to do and did it without hesitation. They even managed to have someone with me the whole time. He had to be transported to Deaconess by ambulance and they had that taken care of so fast!! His life was saved, in my opinion, by the absolute professionalism and skills of this hospital staff. Example of their work: from arrival at Valley Hospital at 5:30PM, to him being admitted to ICU post stent, I was home by 7:30PM! AMAZING! Many thanks and kudos to this incredible team of professionals! I will note that I am a retired nurse!" - Linda
