Multicare Auburn Medical Center Ratings
202 North Division Street Plaza One
Auburn, WA 98001
Phone: (253) 833-7711
Auburn, WA 98001
Phone: (253) 833-7711
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Multicare Auburn Medical Center save lives? 6% worse than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Multicare Auburn Medical Center | National Average | |
|---|---|---|
| Heart Attack | 13.1% | 12.6% |
| Stroke | 13% | 13.9% |
| Heart Failure | 11.4% | 11.8% |
| Pneumonia | 22.3% | 18.2% |
Infectious Disease at Multicare Auburn Medical Center
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 4 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 2 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 3h 29mPatient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: AVERAGE
Positive Patient Ratings
No consistently positive ratingsNegative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Nurses often fail to communicate
- Doctors often fail to communicate with patients
- Patients often don't receive help when they request it
- Facilities are sometimes dirty
- Rooms were often noisy at night
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Multicare Auburn Medical Center Stories
Apr 13, 2021, 5:03 AM
Multicare Auburn Medical Center: "If I could give zero stars I would. This is the worst ER I have ever been to. I went to the ER since I was having problems breathing. The lady at the desk could care less and as I struggled to talk she checked me in. Then sent me to sit in a corner where I am sure if I passed out no staff would have noticed. The desk faced away from the waiting area which is a terrible set up.
I finally got called to get checked in by a nurse who did not care to answer any questions. She was rude and just wanted me out of the check in room. After being told my vitals were fine as I was bent over coughing struggling for air (I had a negative covid test, lots of them in fact) and it would be a long time since I was not a priority.
I got called for an xray about an hour later. The lady doing the xray was nice but left me after telling me I was done. I had no clue how to find my way back to the waiting room and found another staff member to help me. The xray lady did come to apologize at least.
I had to use the restroom at this point and someone had a bowel movement that ended up all over the ladies room floor. I told the first staff member I saw and was told to tell someone else. I told the second staff member I saw while still struggling to breath. They did not care and said it was not their problem. I finally waited in the line and told the lady at the check in counter. She said she would call someone to clean it up. I used the restroom around three hours later and it was still there. Either no one was called or no one showed up.
After over five hours of not being able to breath easily I was called to a room. The nurse said dr will be in a minute and left me. The dr showed up about ten minutes later. Pretty much ignored what I said to him and prescribed me an antibiotic. I wanted oxygen and at the very least a steroid. The dr was in the room less then five minutes. Right after that someone from the front area came to take payment, they sure were prompt with that area. Then the nurse took forever to come take the IV out of my arm and bring the RX for the antibiotic. Almost 7 hours in the ER due to not being able to breath and I am worse then before I went in.
All the pharmacies were closed by the time I got out despite having go to the Er around 2:30pm. I still cannot breath and am scared to go to sleep thinking I wont wake up.
If I have to go to an ER again it will be Covington. At Auburn you suffer waiting on the drs to give no help." - Nicole
