Mobile Infirmary Medical Center Ratings

5 Mobile Infirmary Circle
Mobile, AL 36607
Phone: (251) 435-4700

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Mobile Infirmary Medical Center save lives? 7% worse than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Mobile Infirmary Medical CenterNational Average
Heart Attack11.6%12.6%
Stroke15.3%13.9%
Heart Failure11.9%11.8%
Pneumonia21.8%18.2%



Infectious Disease at Mobile Infirmary Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
20
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
8



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 52m

Serious cases where patients are admitted wait 3 hour and 0 minutes delay before admission to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Mobile Infirmary Medical Center Stories



Oct 05, 2022, 9:40 PM
Mobile Infirmary: "This hospital has the worst ER in the Mobile area. I suggest Providence Hospital. Kind caring staff and they allow 1 person per patient. Mobile Infirmary has declined to the point that I any of the other hospitals to them " - Leanne

Aug 03, 2021, 1:40 AM
Mobile Infirmary: "My daughter was carried to ER by squad today about 12;30 PM with debilitating pain. She has MS. It is 12,35 AM and she is sill sitting in a wheelchair in the waiting room. HER SON is with her but cannot go in waiting room with her even when she thought she was dying.
Please tell me what I can do to get her some help. I am 78 and so worried about her. Please help her. "
- Pansy

Aug 03, 2021, 1:38 AM
Mobile Infirmary: "My daughter was carried to ER by squad today about 12;30 PM with debilitating pain. She has MS. It is 12,35 AM and she is sill sitting in a wheelchair in the waiting room. HER SON is with her but cannot go in waiting room with her even when she thought she was dying.
Please tell me what I can do to get her some help. I am 78 and so worried about her. Please help her. "
- Pansy

Jan 18, 2021, 10:00 PM
Mobile Infirmary: "My family member arrived to the ER today, around 11 am. It is currently after 8 pm, and we have not received any update regarding his care. My family member has a disability and is unable to effectively communicate. We have called the ER several times trying to receive an update from the triage nurse, Marsha. On one attempt we spoke with Ms. Connie, who stated she would obtain an update from Nurse Marsha. We have not received a call from either one. We understand that the ER staff are busy, and we are in a very difficult situation. It doesn’t take long to provide family with an update. Nurses should be advocates for patient, especially those who aren’t able to effectively communicate for themselves.

After making several attempts to speak with Marsha, she returned my call. When I answered the phone, I could hear her yelling at someone else. When addressing me, she was very abrasive and rude. She told me that her manager is Kelly Hicks.

I understand that healthcare workers are stressed, but nurses like Marsha should not be caring for patients. "
- Amanda

Jan 18, 2021, 10:00 PM
Mobile Infirmary: "My family member arrived to the ER today, around 11 am. It is currently after 8 pm, and we have not received any update regarding his care. My family member has a disability and is unable to effectively communicate. We have called the ER several times trying to receive an update from the triage nurse, Marsha. On one attempt we spoke with Ms. Connie, who stated she would obtain an update from Nurse Marsha. We have not received a call from either one. We understand that the ER staff are busy, and we are in a very difficult situation. It doesn’t take long to provide family with an update. Nurses should be advocates for patient, especially those who aren’t able to effectively communicate for themselves.

After making several attempts to speak with Marsha, she returned my call. When I answered the phone, I could hear her yelling at someone else. When addressing me, she was very abrasive and rude. She told me that her manager is Kelly Hicks.

I understand that healthcare workers are stressed, but nurses like Marsha should not be caring for patients. "
- Amanda


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