Milton S Hershey Medical Center Ratings

500 University Drive
Hershey, PA 17033
Phone: (717) 531-8521

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Milton S Hershey Medical Center save lives? 15% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Milton S Hershey Medical CenterNational Average
Heart Attack12.6%12.6%
Stroke11.1%13.9%
Heart Failure10.7%11.8%
Pneumonia14.6%18.2%



Infectious Disease at Milton S Hershey Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
50
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
6



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 4h 41m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: VERY GOOD

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Milton S Hershey Medical Center Stories



Feb 19, 2024, 7:18 PM
Milton S Hershey Medical Center: "Been here waiting 12 hours " - Gregory

Jun 17, 2020, 4:27 PM
Milton S Hershey Medical Center: "Daughter went in with severe stomach pain took over 6 hours and still no scan
Hoping it not her gall bladder and it does not explode!"
- Diane

Jun 25, 2015, 5:08 PM
Milton S Hershey Medical Center: "Worst experience ever! Daughter is 3 months old, was scheduled for liver biopsy at 8am. After them sending us to wrong place in hospital 5 times we were finally in right place come 10am..there was a nurse that flirted w my fiance right in front of my face. Then after her biopsy they discharged us. Were 2hrs from the hospital needless to say. We got home and guess what 2 voice mails and a cop at our house later saying we were never to be discharged!!! Back to Hershey hospital we went. Unfortunately our daughter needed her IV back in so they took,not joking 8times till they finally got her IV in correct! One nurse suggested an ic in her head, what makes them think if they cant do it in her arms, legs and feet id dare let them stick IV in her head! They left her room a mess with everything they used as far as trash and were laughing while poking our daughter and missing.then we were told 3-5days for biopsy results, 6days later still no results yet it even looked at" - Charity


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