Metrowest Medical Center Ratings
115 Lincoln Street
Framingham, MA 01701
Phone: (508) 383-1000
Framingham, MA 01701
Phone: (508) 383-1000
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Metrowest Medical Center save lives? 15% better than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Metrowest Medical Center | National Average | |
|---|---|---|
| Heart Attack | 11.6% | 12.6% |
| Stroke | 12.2% | 13.9% |
| Heart Failure | 11.1% | 11.8% |
| Pneumonia | 14.3% | 18.2% |
Infectious Disease at Metrowest Medical Center
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 17 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 0 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 3h 57mPatient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: BELOW AVERAGE
Positive Patient Ratings
No consistently positive ratingsNegative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Nurses often fail to communicate
- Doctors often fail to communicate with patients
- Patients often don't receive help when they request it
- Facilities are sometimes dirty
- Rooms were often noisy at night
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Metrowest Medical Center Stories
Oct 19, 2021, 10:04 AM
Metrowest Medical Center: "I had a terrible experience at Metro West Fram Hospital. Spent 10 hrs in ER with a broken Femur bone before getting admitted. Had surgery the next day . From then on was neglected by the nurses, they hardly ever answered my buzzer. I was on bed rest for 3 days and unfortunately needed a bed pan , but it took them so long to get to me. I had no food for 3 days. The room was a complete dump with the laundry basket over flowing on the floor. I was in the end room on the 4 th floor, so there was complete neglect. Too many complaints. Even though I was in terrible pain I could not wait to get home. I still have not talk to the Dr that did the surgery, only meet him for a few minutes before surgery. This is all negligence . I will never go back to this hospital for anything. I have been going to Metro West ( Fram Union ) for over 70 yrs " - Linda
