Mercy St Francis Hospital Ratings
100 West Highway 60, Po Box 82
Mountain View, MO 65548
Phone: (417) 934-7000
Mountain View, MO 65548
Phone: (417) 934-7000
Hospital Type: Critical Access Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Infectious Disease at Mercy St Francis Hospital
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 0 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 0 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 1h 38mSerious cases where patients are admitted wait 0 hour and 38 minutes delay before admission to their room.
Patient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: POOR
Positive Patient Ratings
No consistently positive ratingsNegative Patient Ratings
- Nurses often fail to communicate
- Doctors often fail to communicate with patients
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Mercy St Francis Hospital Stories
Feb 18, 2026, 11:41 AM
Cox Medical Center Branson: "My husband was in the process of having a heart attack. The nurse reported to him that he was scheduled for a treadmill test in the morning. We refused the test. We found out after a invasive testing that his arteries were very seriously narrowed. a treadmill test could have possibly caused serious heart damage. He was being stabilized by medications when nurse was going to have treadmill test done." - Shiela
Dec 23, 2025, 11:30 PM
Mercy Hospital Joplin: "
Mercy Joplin ER lacks compassion, kindness and empathy towards the disabled and chronically ill. The head doctor of the ER Jesse Hatfield wants to label everyone who comes through that door as an addict or drug seeker yet will tell you to your face he refuses to look at said chart to see what your illnesses are. He will even refuse to treat an infection properly and send you home with an antibiotic you are allergic to and tells you to take it anyways. Had to go to another hospital er to get proper treatment. Was septic, on IV antibiotics and was a 5 day hospital stay. Needed 3 additional weeks of antibiotics through a PICC line. The nurses act like it is an inconvenience to answer a call light, administer medication or answer questions. I've lived in many states and cities including in Missouri and mercy Joplin is the worst ER I have ever been to." - M.
Nov 13, 2025, 7:41 PM
Missouri Baptist Sullivan Hospital: "Right now we have a family member who's been waiting 8+ hours in the ER. The impression I get is that the physician is in more of a hurry to go home. Very little communication/updates on the patient. If they're that lost (hospital), sent the patient to Barnes." - Donald
Apr 07, 2025, 9:45 PM
Saint Luke's East Hospital: "I CHECKED IN AT 3:15PM 4/7/25 Waited almost 4 hours with no update and checked out. Went to Mercy and was seen be a Dr in 1.5 hours. Terrible E R experience after being told by office staff of mid county orthopedic the could not get me in to see Dr. Just go to ER.
Totally disappointed in service" - Jeff
Dec 26, 2024, 7:14 PM
: "Worst experience ever! Still here after 6 hours. Sent here from urgent care. This place needs to step up their service. You could die in the waiting area." - Stevens
