Mercy San Juan Medical Center Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Mercy San Juan Medical Center save lives? 2% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Mercy San Juan Medical Center	National Average
Heart Attack	13.4%	12.6%
Stroke	13.2%	13.9%
Heart Failure	12%	11.8%
Pneumonia	19%	18.2%

Infectious Disease at Mercy San Juan Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	10
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	9

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 42m

Serious cases where patients are admitted wait 2 hour and 5 minutes delay before admission to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Mercy San Juan Medical Center Stories

Share your experience

Feb 21, 2023, 12:02 AM
Mercy San Juan Medical Center: "Iwent to ER on Feb.14,2023 and the whole staff all of them were really nice to me very polite.When taking blood very easy going.sercurity asking if you wanted blanket if you were cold " - Cathy

Feb 09, 2023, 2:18 AM
Mercy San Juan Medical Center: "I would not recommend this hospital. They don't listen to the patient. They make judgments not on symptoms or facts. They deny care if not wearing a mask even though the patient has been passing out." - M

Nov 05, 2022, 2:48 PM
Mercy San Juan Medical Center: "my son was life flighted to mercy san jaun medical center for a stroke ,yet they waited for three days to which he went they delayed test that were needed let people go before him then they did surgery we were told it went fine but were not allowed to say with him ,they said he had two seizures and no one called us ,the nurse was rude my son was in urinated bedding for two days in a row ,the doctor took his sweet ass time he noted that they weren't seizure it was posturing. they never tried to wake him up ,he opened his eye ,the nurse said he had corna response he pulled away when I pinched him he lifted his leg he cried but the doctor kept brushing it off not charting any of it.Time after time I heard family's say they kept saying the doctor keep giving the worse case scenario,they let these people sleep for days before trying to wake them they didn't even try to wake my son up ,no mri but one before surgery .it seem to me and others that the doctor didn't care and my son was a organ donor ,they were lined up then the remove him from the breathing machine and stopped all treatment and feeding him he starved to death .they just gave him morph.seems to me they on the organ donor business not to help the victims of strokes they make more money selling organs my sons heart was strong he was health " - Toni

Nov 19, 2021, 9:46 PM
Mercy San Juan Medical Center: "Emergency room is always busy so it does take sevetal hours to see a doctor unless it's life treating. But everytime I have been there both the doctors and nurses have been professional and very nice. So have alittle paience. " - LONI

Aug 31, 2020, 3:21 AM
Mercy San Juan Medical Center: "ER staff are very bad. He doesn’t have customer services skill or he might discriminate because I am a Vietnamese lady.
I don’t know the name of the the person who is siting in the front door at 12:15am, 8/31/2020. I am just asking him to put my daughter’s wheelchair away from other patient to keep 6 feet apart from each other but he refused and said there is no room. He didn’t even try to look around and resolve the problem. There was only 4 Patients in the ER room at that moment. Did hospital provide basic training for staff to protect patients and protect themself?
I am very disappoint with your staff. On top of that we were waiting more than 4 hours and we are still waiting.
I wish we don't have to come back to this ER." - Lien

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