Mercy Medical Center Redding Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Mercy Medical Center Redding save lives? 6% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Mercy Medical Center Redding	National Average
Heart Attack	12%	12.6%
Stroke	14.2%	13.9%
Heart Failure	16.4%	11.8%
Pneumonia	17.4%	18.2%

Infectious Disease at Mercy Medical Center Redding

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	10
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	3

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 16m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Mercy Medical Center Redding Stories

Share your experience

Apr 22, 2025, 11:24 PM
Mercy Medical Center Redding: "I was taken by ambulance to Mercy Medical Center because I woke up with extreme pain in my side that took my breath away. I was unable to ride in the vehicle so my friend called 911. They were at my house fairly quickly and the male who must've been showing the female what to do was very nice and very gentle and caring. The female didn't know what the male was talking about when he was asking her questions about my vitals she took. She also was not a very good driver and the male told her several times to correct her driving. When we arrived at the hospital they checked me in and then wheeled me into the waiting room where I would remain for almost the entire time I was there(around 10 hours total). They took blood tests,urine sample and a CT scan. After about 3 or 4 hours they called me into a small room and the doctor came in about 20 minutes later with my results. He said all of the tests came back fine and there was nothing wrong with me other than I was a little bit dehydrated. He prescribed me morphine for the pain and some other medication for acid reflux and narcan. I was confused when I picked up the meds from the pharmacy because he said I was only dehydrated and other than that I was 100% ok, he never mentioned anything about acid reflux medicine or narcan. I decided to look at my chart on the Patient portal to see what was in my chart and found out he had lied to me. I was not OK. In fact my blood tests showed that my keytone level was 1 point away from requiring me to be hospitalized. There were several other abnormal results too. He didn't say a word about any abnormal results, he said I was perfectly OK and sent me home. He was not a nurse practioner or an er nurse this man was an M.D., so why did he tell me I was OK and nothing was wrong when I was so close to needing to be hospitalized? Something is very wrong here. How many other patients were told they were OK when they really were not? It makes you wonder. I used to believe in Mercy and it was my preferred hospital but after Dignity Health took over it has gone downhill dramatically.
There was a nurse from the ER that shoved my elderly grandfather that had severe dementia into the car after he tried to hold onto her to balance himself so he didn't fall. She said " Get off of me!" and then ripped his hand off of her and shoved him face first into the car. The security guard saw what she did and came over and told her to leave and he helped my Grandfather and was very nice.
My Great grandmother went into the hospital for chest pain and they did testing and told her she was fine and then another nurse came in and said they had to give her a catheter.The guy who did the catheter had no idea what he was doing, he must've been a student, and nobody was with him while he was doing it and he punctured her bowels. He went and got someone and they immediately told my Grandmother and her brother they had to leave the room. Not to long after she left the hospital she passed away. There needs to be more accountability and better doctors and more compassionate staff dealing with patients. If they don't want to work with people they need to change their profession. Working in the ER you're going to deal with people of all kinds and with all sorts of different health issues and situations and you have to be able to show compassion, understanding and give the best care you can to them without judgement regardless of your own opinions.
" - RS

Oct 15, 2022, 1:42 AM
Mercy Medical Center Redding: "Totally under staffed. In waiting room 6-hours and still no evaluation of a potential appendicitis. Terrible situation and the limited ability to provide emergency services and general hospital needs for one retired, it is tome to move from Redding, CA and move out of CA. The operation is par with the state government’s way of operation- sub-par. " - Scott

Oct 14, 2022, 9:00 PM
Mercy Medical Center Redding: "Totally under staffed. In waiting room 6-hours and still no evaluation of a potential appendicitis. Terrible situation and the limited ability to provide emergency services and general hospital needs for one retired, it is tome to move from Redding, CA and move out of CA. The operation is par with the state government’s way of operation- sub-par. " - Scott

Oct 14, 2022, 9:00 PM
Mercy Medical Center Redding: "Totally under staffed. In waiting room 6-hours and still no evaluation of a potential appendicitis. Terrible situation and the limited ability to provide emergency services and general hospital needs for one retired, it is tome to move from Redding, CA and move out of CA. The operation is par with the state government’s way of operation- sub-par. " - Scott

May 20, 2022, 5:03 PM
Mercy Medical Center Redding: "My fiancé went into the ER and after waiting about 5 hrs was admitted to the hospital. After almost 24 hrs of being there he still had not been examined by a doctor. They failed to enter all the details of his initial complaints into the system and only focused on the ongoing issues with his ulcerative colitis. They kept putting him off saying they did not know when either doctor (regular or GI) would be available. " - MELISSA

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