Mercy Hospital Lebanon Ratings

100 Hospital Drive
Lebanon, MO 65536
Phone: (417) 533-6100

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Mercy Hospital Lebanon save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Mercy Hospital LebanonNational Average
Heart Failure12.4%11.8%
Pneumonia17.1%18.2%



Infectious Disease at Mercy Hospital Lebanon

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
1
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
0



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 48m

Serious cases where patients are admitted wait 1 hour and 22 minutes delay before admission to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Mercy Hospital Lebanon Stories



Jan 25, 2022, 6:56 PM
Mercy Hospital Lebanon: "My father waiting over 7 hours on 24 Jan. 88 year old with Parkinson in a confused state thought he had a stroke? PA David did NO initial exam, questions or eval that nurse did in ER? NONE. He refused any care and sent a potential stroke patient to ER. Dad sat there until 730pm, over 7 hours?? ER was only staffed by FNP. Released approximately 11pm. The quantity of FNP, PAs and nurses at Family Care obviously need realigned to ER. Lebanon is no a hospital. Little or no specialty care - Neurology, Urology and cardio NP ONLY once a month from Springfield?" - Tom

Jan 11, 2018, 3:06 AM
Mercy Hospital Lebanon: "My son and I and my 8 month daughter came in at 10:30p.m. everyone before us and after us has been seen before him. He is running a fever and has the flu and is eye is also very pink and bothering him and he is only 4 years old. I now sit 2:05 a.m. and still nothing. I was told by a thicker old lady at 1230 that i was next. A child came in an hour ago same symptoms as my sonand they took him back after only being here an hor. Im going on 4 hours and nothing. They are always like this and shouldnt be open." - korby

Mar 16, 2017, 2:09 PM
Mercy Hospital Lebanon: "My wife had an appointment at 9:30 for a shoulder procedure. She was signed in and registered by 9:25. It took 3 hours before they started her procedure (12:30). The procedure only took 15 minutes. Prime example of over scheduling. Horrible!!! Never again and I do not recommend Mercy Hospital, Lebanon MO. " - Wade

Mar 16, 2017, 2:08 PM
Mercy Hospital Lebanon: "My wife had an appointment at 9:30 for a shoulder procedure. She was signed in and registered by 9:25. It took 3 hours before they started her procedure (12:30). The procedure only took 15 minutes. Prime example of over scheduling. Horrible!!! Never again and I do not recommend Mercy Hospital, Lebanon MO. " - Wade

Mar 16, 2017, 2:06 PM
Mercy Hospital Lebanon: "My wife had an appointment at 9:30 for a shoulder procedure. She was signed in and registered by 9:25. It took 3 hours before they started her procedure (12:30). The procedure only took 15 minutes. Prime example of over scheduling. Horrible!!! Never again and I do not recommend Mercy Hospital, Lebanon MO. " - Wade


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