Mercy Health Saint Mary's Ratings
200 Jefferson Avenue Se
Grand Rapids, MI 49503
Phone: (616) 685-5000
Grand Rapids, MI 49503
Phone: (616) 685-5000
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Mercy Health Saint Mary's save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Mercy Health Saint Mary's | National Average | |
|---|---|---|
| Heart Attack | 12% | 12.6% |
| Stroke | 15.3% | 13.9% |
| Heart Failure | 11.4% | 11.8% |
| Pneumonia | 16.9% | 18.2% |
Infectious Disease at Mercy Health Saint Mary's
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 6 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 2 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 2h 39mPatient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: VERY GOOD
Positive Patient Ratings
Some patients praise:- Nurses usually take time to communicate well
- Doctors usually communicate well with patients
- Rooms and facilities are usually clean
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Patients often don't receive help when they request it
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Mercy Health Saint Mary's Stories
Jan 05, 2024, 2:22 PM
Saint Mary's Health Care: "You will never find a more wretched hive of scum and villainy. We must be cautious. " - Luke
Dec 06, 2018, 10:24 AM
Saint Mary's Health Care: "lst time pt. at Ortho dr. wege building. its on the third floor. I arrived at 1:00pm My appointment was 1:15. I got right into room. Latshai who took b.p. and weight. I sat in room until 2:00pm. No one came in room at all. I went out to desk and asked how much longer because I been waiting 45 minutes and saw no one. one of the ladies behind desk said i was the 2nd person who had Latshai did this. She replied "She dont tell the doctor that patient is ready". And my response was U have 10 more minutes before Im gone. This is ridicilous. Went back to room and waited 15 minutes. No one came. I left. " - pamela
