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Memorial Hospital Of South Bend Ratings

615 N MICHIGAN ST
South Bend, IN 46601
Phone: (574) 647-1000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Memorial Hospital Of South Bend save lives? 14% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack15%
Heart Failure15%
Pneumonia14%


Infectious Disease at Memorial Hospital Of South Bend

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
44
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
8


Emergency Room Wait Time Ratings

Time until initial exam: 1h 27m

Non-critical cases where patient is discharged have total visit time of 3 hour and 27 minutes

Serious cases where patients are admitted have 3 hour and 30 minutes to be admitted, then an additional 1 hour and 0 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Memorial Hospital Of South Bend 4.7 out of 5 based on 34 ratings. 34 user reviews.


74% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually respond quickly when patients need help
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

    No consistently negative reviews



    Footnotes:
    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate



    Memorial Hospital Of South Bend Stories



    Dec 12, 2020, 8:35 PM
    Memorial Hospital Of South Bend: "Was seen in the ER a couple nights ago for hydration needed due to Covid. I don’t walk in their shoes but I have always been an advocate for Memorial. I was so disappointed in the bedside care I received. Actually the care is not there especially when a patient has no one with them. You are closed in a room by yourself. Given a commode without toilet paper to use or a hand sanitizer wipe. Hooked to a monitor. Bedside table pushed behind the bed unreachable by pt. Uncomfortable bed with sheets that don’t stay on the bed. I know there were other critical patients that needed to be seen but I am 70 years old. I really did not want to be there but I needed some care. I’m just so very disappointed in the change that has taken place with the care of a sick patient that the extra comfort that is so lacking but so needed just is not done" - Deborah

    Sep 29, 2017, 6:36 PM
    Memorial Hospital Of South Bend: "It is a run down, filthy, emergency room with rude staff, disrespectful nurses, and an incompetent doctor. I spent eight hours at Memorial emergency room last night. I have never seen anything like this place. The bathroom was filthy. Trash on the floor; sinks disgusting with grime and dirt; soap dispensers empty and laying open.... The room where they took my blood was maybe worse than the bathroom. Dirty shelves with junk all over. Floors filthy. It smelled like stale vomit and blood. In the six hours waiting to get a room, I asked two questions to the staff and was pointed at and yelled at. I told the admitting nurse that I fell and hit my head on a 4X6 piece of wood and hit my head, jaw, knee, arm .... I told her I wanted a second opinion on my cat scan. I needed their radiologist to read it and write a report. When I got to the room, I told Dr. Kavanagh the same thing and I told her I needed an evaluation of my injuries. After hours in the room, the nurse gave me my release papers. They stated that I hurt my arm and neck in a car accident. Really??? A car accident? I fell and hit my head. When I corrected them, they turned on me. When I said I wasn't leaving until it was corrected, Dr. Kavanagh changed it to a fall. But, they refused to add head injury on the release form. I had to verbally fight with them about this for at least a half hour because Hannah, the nurse, said she would not change it. Hannah mocked me, laughed at me, threw the release paper at me, degraded me, all because Dr. Kavanagh made a mistake and I insisted it be changed. Then Dr. Kavanagh told me that doctors don't give second opinions on cat scans. Dr. Kavanagh said radiologists only give reports right after the cat scan was taken. Never do they read a cat scan for a second opinion. Really???? I have been a patient of Mayo Clinic for close to twenty years, and they do it for me. Their radiologists at Mayo do it for millions of people every year. These people are incompetent. Run out of this place. Run as fast as you can. You know what they say: what do they call a doctor who graduates last in medical school? A doctor." - Chicago

    May 20, 2017, 2:29 PM
    Memorial Hospital Of South Bend: "E.R. nurses were the rudest people. Dr. Sherry great. Anytime we needed something, the nurses would promise to bring it, and then never show their face again. Things such as an ice pack, a warm blanket, a chair to sit on, we were just ignored! Every time we opened the door, we would see groups of employees sitting around gossiping and playing on the computer. Wait time to see doctor over 8 hours. Nursing staff very arrogant and unhelpful. Never want to go back there again." - R.


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