Memorial Hermann Northeast Hospital Ratings

18951 Memorial North
Humble, TX 77338
Phone: (281) 540-7700

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Memorial Hermann Northeast Hospital save lives? 0% worse than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Memorial Hermann Northeast HospitalNational Average
Heart Attack12.1%12.6%
Stroke14%13.9%
Heart Failure13.8%11.8%
Pneumonia16.7%18.2%



Infectious Disease at Memorial Hermann Northeast Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
3
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
6



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 34m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Memorial Hermann Northeast Hospital Stories



Dec 10, 2017, 10:46 AM
Memorial Hermann Northeast: "We’re do I start my stay here was horrible I went from the er to up to clinic decision unit the staff is very horrible they are hostile when they are talking to you. My experience here It was very late I ask for something to eat I been here all day without anything they gave me a sandwich it was dry they brought me breakfast with even asking me what I wanted they say they don’t ask that on this floor they brought me eggs and toast no meat you ask the nurses something it’s like you bothing them they are smart mouth I know I can b a pain but these staff here I will never come back to this hospital again " - Tanya

Jul 06, 2017, 1:50 AM
Memorial Hermann Northeast: "I was disgusted with this hospital. The waiting areas was nasty and smelled of urine, The bathrooms were so bad I wouldn't let my son use them, not to mention the room we were taken to to see a doctor had blood splatter on the floor. I have never felt so disgusted in a hospital anywhere! Only positive thing about the hospital was the dr; he was very nice and personable. Needless to say I'm glad I don't live here to have to worry about coming back to this hospital." - Lindsey


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