Medstar Franklin Square Medical Center Ratings

9000 Franklin Square Drive
Rosedale, MD 21237
Phone: (443) 777-7850

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Medstar Franklin Square Medical Center save lives? 7% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Medstar Franklin Square Medical CenterNational Average
Heart Attack10.1%12.6%
Stroke15.5%13.9%
Heart Failure9.6%11.8%
Pneumonia17.8%18.2%



Infectious Disease at Medstar Franklin Square Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
39
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
2



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 5h 54m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Nurses often fail to communicate
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Medstar Franklin Square Medical Center Stories



May 08, 2024, 12:11 PM
Medstar Franklin Square Medical Center: "We will comment on the hospital for chest pains and we'll shut here for hours and wayward. Thanks for the past Rebecca." - Victor

Mar 08, 2024, 10:24 PM
Medstar Franklin Square Medical Center: "Lies been here over 5 hrs and still haven’t been seen." - Lorie

Jan 09, 2024, 3:41 PM
Medstar Franklin Square Medical Center: "times are wrong been here for
hours already and it says 4 hour wait"
- dawn

Jan 09, 2024, 3:41 PM
Medstar Franklin Square Medical Center: "times are wrong been here for
hours already and it says 4 hour wait"
- dawn

Dec 12, 2023, 11:09 PM
Medstar Franklin Square Medical Center: "My aunt was in at 10 am when my wife was sent here via ambulance by patient first. My aunt finally left after 7 pm after sitting in lobby for 10 hrs. They finally called her name at 9:06 pm 2 hrs after she left.
We are still sitting in lobby after receiving blood and urine results in the red zones."
- Gary

Sep 14, 2023, 9:37 PM
Medstar Franklin Square Medical Center: "This posted wait time is BS. I have been hear for almost 10 hours and no one can give me any answers. I will never come here again and I will tell others not to waste their time. This place is a joke." - Diana

May 24, 2023, 4:16 AM
Medstar Franklin Square Medical Center: "I have gone to the ER at Franklin square twice with server conditions and both times it took over 8 hours to be seen by a doctor! I would not recommend this hospital for anything." - Tom

May 24, 2023, 3:55 AM
Medstar Franklin Square Medical Center: "I have gone to the ER at Franklin square twice with server conditions and both times it took over 8 hours to be seen by a doctor! I would not recommend this hospital for anything." - Tom

May 24, 2023, 3:55 AM
Medstar Franklin Square Medical Center: "I have gone to the ER at Franklin square twice with server conditions and both times it took over 8 hours to be seen by a doctor! I would not recommend this hospital for anything." - Tom

May 24, 2023, 3:55 AM
Medstar Franklin Square Medical Center: "I have gone to the ER at Franklin square twice with server conditions and both times it took over 8 hours to be seen by a doctor! I would not recommend this hospital for anything." - Tom


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