Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Medstar Franklin Square Medical Center Ratings

9000 FRANKLIN SQUARE DR
Baltimore, MD 21237
Phone: (443) 777-7000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Medstar Franklin Square Medical Center save lives? 15% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack15%
Heart Failure9%
Pneumonia9%


Infectious Disease at Medstar Franklin Square Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
0
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Emergency Room Wait Time Ratings

Time until initial exam: 0h 0m

Non-critical cases where patient is discharged have total visit time of 0 hour and 0 minutes

Serious cases where patients are admitted have 3 hour and 13 minutes to be admitted, then an additional 2 hour and 35 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Medstar Franklin Square Medical Center 4.65 out of 5 based on 41 ratings. 41 user reviews.


71% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Medstar Franklin Square Medical Center Stories



May 20, 2022, 4:40 AM
Medstar Franklin Square Medical Center: "We’ve been here for 12 hours and still have no yet send a doctor . " - Kristy

May 11, 2022, 2:25 PM
Medstar Franklin Square Medical Center: "the minimum wait time is 6 hours. it could be less, if, you die or bleed out. but, none of the staff will notice. so, bring identification for the next of kin. it's a filthy place of hopelessness... good luck!

it would be better if you went to a veterinarian... better care more compassion and certainly cleaner. and.... there is a good chance you'll see a doctor... but not at Frankenstein Square... abandon hope ye who enter here.

"
- steve

Mar 11, 2022, 6:32 AM
Medstar Franklin Square Medical Center: "If you need emergency care go to absolutely anywhere else than Franklin Square. The nurses are incredibly rude, the wait times are medically dangerous long, And it’s dirty. And if they’re concerned about coronavirus, why is almost everyone in this emergency room not wearing a mask?" - MM

Mar 06, 2022, 4:02 PM
Medstar Franklin Square Medical Center: "If you need emergency care go to absolutely anywhere else than Franklin Square. The nurses are incredibly rude, the wait times are medically dangerous long, And it’s dirty. And if they’re concerned about coronavirus, why is almost everyone in this emergency room not wearing a mask?" - MM

Mar 04, 2022, 11:01 PM
Medstar Franklin Square Medical Center: "If you need emergency care go to absolutely anywhere else than Franklin Square. The nurses are incredibly rude, the wait times are medically dangerous long, And it’s dirty. And if they’re concerned about coronavirus, why is almost everyone in this emergency room not wearing a mask?" - MM

Mar 04, 2022, 10:41 PM
Medstar Franklin Square Medical Center: "If you need emergency care go to absolutely anywhere else than Franklin Square. The nurses are incredibly rude, the wait times are medically dangerous long, And it’s dirty. And if they’re concerned about coronavirus, why is almost everyone in this emergency room not wearing a mask?" - MM

Feb 06, 2022, 12:32 AM
Medstar Franklin Square Medical Center: "Arrived by ambo for
Panic attacks and chest pains, placed in the waiting room.
Still waiting after 6 hours. Place has really gone down hill. "
- Abby

Feb 06, 2022, 12:32 AM
Medstar Franklin Square Medical Center: "Arrived by ambo for
Panic attacks and chest pains, placed in the waiting room.
Still waiting after 6 hours. Place has really gone down hill. "
- Abby

Jan 22, 2022, 4:52 PM
Medstar Franklin Square Medical Center: "Seen patients ignored when calling for help and crying. Also, No1 will give u updates on ur wait time. I have cellulitis on my breast and I waited 13 hours to b seen the first time and 8 hours the next. Once ur in the back in a room, the dr and nursing staff is amazing. Maggie was my nurse and she was very nice and very caring. And Dr Kendall is a truly sweet, caring, very personable Dr. She takes her time and explains everything very well. She knew I was in pain, just by the way it looks and she was very gentle when she cleaned and put ointment on it and bandaged it up. I wish I could have her as my primary care physician. I love her and Maggie. " - Tammi

Jan 08, 2022, 1:49 PM
Medstar Franklin Square Medical Center: "My hubby is sitting in ER waiting room right now. It has been 26 he's sofar. Operators mean and basty" - Liz


Compare hospitals in Baltimore County

If you think you may have a medical emergency, call your doctor or 911 immediately. HospitalStats does not recommend or endorse any specific tests, physicians, hospitals, products, procedures, opinions, or other information that may be mentioned on the Site.