Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Medstar Franklin Square Medical Center Ratings

9000 FRANKLIN SQUARE DR
Baltimore, MD 21237
Phone: (443) 777-7000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Medstar Franklin Square Medical Center save lives? 15% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack15%
Heart Failure9%
Pneumonia9%


Infectious Disease at Medstar Franklin Square Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
0
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Emergency Room Wait Time Ratings

Time until initial exam: 0h 0m

Non-critical cases where patient is discharged have total visit time of 0 hour and 0 minutes

Serious cases where patients are admitted have 3 hour and 13 minutes to be admitted, then an additional 2 hour and 35 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Medstar Franklin Square Medical Center 4.65 out of 5 based on 41 ratings. 41 user reviews.


71% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Medstar Franklin Square Medical Center Stories



Jan 02, 2023, 12:26 PM
Medstar Franklin Square Medical Center: "Don't go to Franklin square hospital emergency room. Nurses in emergency waiting room really ignored and careless. If I knew I would be waiting for hours.i would not have even came better off dying on your comfortable bed then in the waiting room in a chair for hours. " - Jay

Jan 02, 2023, 12:19 PM
Medstar Franklin Square Medical Center: "Franklin square hospital is the worse hospital.i would not recommend It to my worse enemy. I came in by ambulance and waited 11 hours in emergency waiting room to see a doctor.No iv fluids.You would die waiting." - Dana

Dec 05, 2022, 2:09 PM
Medstar Franklin Square Medical Center: "Going on 7 hours. Staff does not listen or seem to care. " - Amy

Oct 20, 2022, 3:35 AM
Medstar Franklin Square Medical Center: "The times are incorrect we have been here now 14 hrs" - gary

Oct 20, 2022, 3:02 AM
Medstar Franklin Square Medical Center: "The times are incorrect we have been here now 14 hrs" - gary

Sep 30, 2022, 8:34 PM
Medstar Franklin Square Medical Center: "My son has been waiting 8 hours for results from an X-ray. This is absolutely ridiculous. He is out of state for school and he could have driven home for an X-ray, received results, and drove back to school within 8 hours. This is absolutely ridiculous. It takes minutes to read an X-ray. " - Deanna

Sep 28, 2022, 9:47 AM
Medstar Franklin Square Medical Center: "I was waiting for 5 hours in the waiting room and another 2 in the back before talking to a PA, another 2 for test results. " - Heidi

Sep 15, 2022, 1:45 AM
Medstar Franklin Square Medical Center: "I have been here today since 2:40pm. It is currently 1:27am and I have yet to be see by a doctor. The ER is freezing, dirty and the staff is BEYOND RUDE. I said that I would never come back here again after I waited 16 hrs last week for severe side pain. The doctor never asked what medications I take before giving me morphine!!! I was so confused… isn’t that the first thing you are supposed to do, but because my husband said it wasn’t too far from home, I came here. NEVER AGAIN!" - Shanise

Sep 15, 2022, 1:31 AM
Medstar Franklin Square Medical Center: "I have been here today since 2:40pm. It is currently 1:27am and I have yet to be see by a doctor. The ER is freezing, dirty and the staff is BEYOND RUDE. I said that I would never come back here again after I waited 16 hrs last week for severe side pain. The doctor never asked what medications I take before giving me morphine!!! I was so confused… isn’t that the first thing you are supposed to do, but because my husband said it wasn’t too far from home, I came here. NEVER AGAIN!" - Shanise

May 20, 2022, 4:40 AM
Medstar Franklin Square Medical Center: "We’ve been here for 12 hours and still have no yet send a doctor . " - Kristy


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