Medical West, An Affiliate Of Uab Health System Ratings

995 9th Avenue Southwest
Bessemer, AL 35021
Phone: (205) 481-7000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Medical West, An Affiliate Of Uab Health System save lives? 6% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Medical West, An Affiliate Of Uab Health SystemNational Average
Heart Failure11.9%11.8%
Pneumonia16.3%18.2%



Infectious Disease at Medical West, An Affiliate Of Uab Health System

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
12
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
4



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 48m

Serious cases where patients are admitted wait 1 hour and 26 minutes delay before admission to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Medical West, An Affiliate Of Uab Health System Stories



Nov 06, 2022, 2:21 AM
Medical West, An Affiliate Of Uab Health System: "This would be the McDonalds of medical facilities. Unless you show them you actually know who to call to complain about doctor incompetence or a nurse bedside manner-in the ER and especially in the hospital- they will actually laugh at you as you call their administration. I had to complain to the state. They kicked my friend out of the hospital-not transferee my friend with the life threatening illness-on her butt literally and in her gown because she kept asking for help to pee and for two hours was told everything from quit whining to the world doesn’t revolve around you from several staff and nurses. By the time I got there she was trying to hold herself up but was tangled in a mess of cords. So I untangled her and got her to the bathroom and flagged a nurse to ask for help hooking everything up properly when she came out. They accused us of tampering with her line to get her high all because my friend was a recovering addict. And she’s the one that offered that info up from the start!!! I had a lot of similar experiences there myself. And it keeps getting worse. This must be where they send everyone the other hospitals don’t want or had to fire. Don’t do it. The ER won’t treat u unless u are on verge of death or amputation and charge u 3000$ to suggest u see your regular physician " - Stephanie

Aug 18, 2021, 10:32 PM
Medical West, An Affiliate Of Uab Health System: "I had my Moderna #1 and #2 given there at your clinic, but tried for the third booster(immunosuppressed) this time could get no information from the six different people in six departments that I talked to at UAB West over a two day period. I had to give up because no one knew anything and did not even care enough to phone me back as promised. Finally after calling four different pharmacies, I found one that stocked the Moderna vaccine. Everyone had Pfizer, so your people that you vaccinated with me are going to have a very difficult time getting follow up vaccine. Really took a lot of phone calls and footwork for me to get my third dose of vaccine. I'm a retired pharmacist who was in healthcare for over thirty years and found that your employee caring and competence was terrible. I will not use your facility in the future. Your people simply do not care." - William

Jan 02, 2015, 10:23 PM
Medical West, An Affiliate Of Uab Health System: "Nurses are very slow and have no regard for patient concerns. On average medication is delivered 20-40 minutes late." - Benjamin


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