Medical City Plano Ratings

3901 W 15th St
Plano, TX 75075
Phone: (972) 596-6800

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Medical City Plano save lives? 14% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Medical City Plano	National Average
Heart Attack	12.7%	12.6%
Stroke	13.6%	13.9%
Heart Failure	9%	11.8%
Pneumonia	14.4%	18.2%

Infectious Disease at Medical City Plano

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	12
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	9

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 20m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients
Rooms and facilities are usually clean

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Medical City Plano Stories

Aug 28, 2023, 10:03 AM
Medical Center Of Plano: "Do NOT believe this wait time." - Rochelle

Feb 28, 2023, 10:55 AM
Medical Center Of Plano: "My friend went to this location at 11AM on Monday. AS of today, Tuesday, he still in Lobby waiting. Would not recommend this place to anyone." - Terence

Feb 19, 2017, 7:49 PM
Medical Center Of Plano: "My husband went to the ER on 2/18 for a cut toe. Worst experience ever. Haz waste disposals full and filthy. Nurse asked hubby to unwrap his toe and she cringed. Plus no gloves on this nurse. My husband had to ask if she was a nurse. He bled throughout the whole ER. Never again" - Catherine

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