Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Medical City Dallas Hospital Ratings

Dallas, TX 75230
Phone: (972) 566-6222

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Medical City Dallas Hospital save lives? 1% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack16%
Heart Failure13%

Infectious Disease at Medical City Dallas Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 26m

Non-critical cases where patient is discharged have total visit time of 2 hour and 4 minutes

Serious cases where patients are admitted have 2 hour and 7 minutes to be admitted, then an additional 2 hour and 9 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Medical City Dallas Hospital 4.7 out of 5 based on 31 ratings. 31 user reviews.

76% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean
  • Rooms were often quiet at night

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help

1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate

Medical City Dallas Hospital Stories

Jul 03, 2023, 6:11 PM
Medical City Dallas Hospital: " 5:30 wait time...Had CT scan that took 1 minute. Total time spent 5:30 hours in the emergency waiting room. Saw a doctor for 5 minutes. Reception nurse had bad attitude probably from overworking. Doctor waited for 1:30 hours after my test to give me a result with 4 other patients at the same time. Also the result given were not accurate." - Zeke

Jan 08, 2023, 10:07 AM
Medical City Dallas Hospital: "The tech took my mother to have an MRI done. Tech brought her back to her room in a wheelchair without her oxygen, foaming at the mouth, eyes rolled into her head. Then left her there and walked away. Had to run to get a nurse. My mother code blue, died in the wheelchair. The nurses rushed to revive her realizing thier mistakes. My mother ended up in ICU because of the neglect. They did not feed her, pumped her with tons of medication. They sedated her, then she died. Now I'm making funeral arrangements for something that could have been prevented. This hospital do not care about certain types of people. God sees all and knows all. " - K

Nov 28, 2022, 6:11 PM
Medical City Dallas Hospital: "Poor communication and no one wants to listen. My son was at denton er due to neck injuries from playing d1 football game against unt. Needed mri and denton did not have a mri machine big enough. Had to deal with the cluster mess from that er being there 8 hours. Was told by Dallas med city they had a big machine available to have mri done and they can take him. While ambulance was in route, they called 3 times and each time they have no idea we coming in. Was told we only there to use mri machine as son was already seen by a dr in Denton. Rice dr and denton er dr already seen him. Got to er was told mri was closed and dont know when they will have technician come in. Son will get admitted until morning when they open up. Basically communication between both hospital is poor and unprofessional. Kept telling the dam dr and staff we are not there to be seen by a physician only to get mri. No one wants to listen. Spent 12 hours there. Poor communication when changing shifts. Next crew did not know what the hell is going on. Between 2 hospital son, rice medic and us already spent over 24 hours in er. We had to get into their face to get answers and get mri done. Son is still in football pants no food or drink for over 24 hours. Trued to get son to release to methodist hospital to get treatments and that was a dam joke to get him diacharged. Mri they did came back blurry and told them enough just get paperwork and disk so we can go to a hospital that is more competent and can do mri. American medical is a joke. Take your protocols and policy and shove it up your asses if you can't even follow your own policy. Very unexceptable treatment from this hospital. Work on getting communication better and do you dam jobs!!!!your dam bills is getting paid in full. Bigger hospital and small hospital then this hospital does a way better job then denton er and Dallas mid city hospital. Its all about being money hungry. Workers need better training and attitudes. I worked in hospitals. Seen lazy incompetent medical personnel. Higher up, its about quality and not just a body who does not care to fill up positions. 3rd world country does better with communication. America is so screwed when it comes to medical. " - Nora

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