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Massachusetts General Hospital Ratings

Boston, MA 02114
Phone: (617) 726-2000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Massachusetts General Hospital save lives? 17% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack13%
Heart Failure10%

Infectious Disease at Massachusetts General Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 10m

Non-critical cases where patient is discharged have total visit time of 3 hour and 17 minutes

Serious cases where patients are admitted have 2 hour and 39 minutes to be admitted, then an additional 4 hour and 15 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: VERY GOOD
Massachusetts General Hospital 4.8 out of 5 based on 33 ratings. 33 user reviews.

81% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

    No consistently negative reviews

    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate

    Massachusetts General Hospital Stories

    Nov 30, 2022, 5:53 PM
    Massachusetts General Hospital: "After being told there were 5 patients ahead of me, I waited an hour to discover there were now 8. Frustrating that I was being bumped down the list, I was allowed a bed for 20 mins and then put in the CDU where I had an uncomfortable chair, and very little check ups. I had a panic response to the medicine and had a hard. Time breathing and had to run down the hall for help because no one was around or coming " - Daniel

    Oct 15, 2022, 12:18 PM
    Massachusetts General Hospital: "Vimi one of the nurses at the emergency room was super rude. Her attitude was not needed and made us wait longer then we had too. She was rude to other patients as well. My mother asked her simple questions and she would yell at her telling her that it’s an emergency room and everything even though we were really understanding overall horrible service to those who are sick super rude" - Earl

    Oct 15, 2021, 11:57 PM
    Massachusetts General Hospital: "Horrible. Horrible. Horrible. This is the second time this month I ended up in the ER. The 1st I arrived with an ambulance and after the initial registration was left in pain for 4:30 hrs waiting before I decided to walk out…. I could have stayed home rather than a uncomfortable chair.
    The second time I was transferred for a different ER and the same story. I was left for three hours waiting. It’s 11:55 PM and I don’t see the point of waiting "
    - gerta

    Aug 31, 2020, 10:03 PM
    Massachusetts General Hospital: "Arrived 3pm
    Quickly see then sat for 6 hours waiting for CT scan wish I had gone to another ER"
    - Nicola

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