Lowell General Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Lowell General Hospital save lives? 6% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	15%
Heart Failure	12%
Pneumonia	14%

Infectious Disease at Lowell General Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	20
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	0

Emergency Room Wait Time Ratings

Time until initial exam: 1h 1m

Non-critical cases where patient is discharged have total visit time of 2 hour and 8 minutes

Serious cases where patients are admitted have 3 hour and 31 minutes to be admitted, then an additional 1 hour and 48 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

65% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Lowell General Hospital Stories

Share your experience

Apr 03, 2023, 9:54 PM
Lowell General Hospital: "Waiting 3 hours now....maybe they're digging my grave." - SLS

Jan 02, 2023, 10:10 PM
Lowell General Hospital: " I would rather die before I ever go back to this hospital. The satff are so rude and inexperienced..My wife and I was in a car accident and kept us waiting in the waiting room for hours and then brought us in to tell us to lay on a bed in the hallway while they rolled trash barrels done the hall.. The er assistant doctor was rude ,dirty and loud" - Thomas

Dec 07, 2021, 2:48 AM
Lowell General Hospital: "Reading through past reviews it would seem the ER service has gotten much worse in terms of wait time. My niece came in at 8pm and its now 2:30am and still waiting to see a physician. I heard some folks have been waiting 11 hours. Doesnt appear theres anyone responsible for running the ER and this location is not capable of providing the level of service expected of a modern day ER or urgent care. My recommendation is to avoid this place if at all possible. If not be prepared and bring a lot of patience along with a change of clothes, sleeping gear, and food." - LUKE

Jun 21, 2019, 5:25 PM
Lowell General Hospital: "I have undergone several angioplasties in the last THIRTY years. Check the date of my last one.
Because of the insurance coverage I pay for, I am not billed except for a copay of $50. However,
I was billed by one of your employees for $1,520.00. Show me that you are really as good as you claim to be by cancelling this unjustified billing." - Roger

Oct 02, 2018, 2:23 AM
Lowell General Hospital: "We came to hospital with our 2 year old at 10pm. Still waiting at 2:30 to see a doctor. Nurses in ER have really callous attitude. They are saying it’s my decision to leave but they can’t even take a glance at my 2 year old." - Sean

Sep 23, 2015, 10:08 AM
Lowell General Hospital: "waiting for almost 2 hours my 76 year old mother in pain with infection. Finally went up to ask why so long it's because there are no rooms. The emergency room was empty so not right to have elderly waiting. Something should be done so not a good place to go when ur sick." - JeM

Aug 27, 2015, 2:54 AM
Lowell General Hospital: "Norm Deschane,
my 80 year old mother in-law was brought to Lowell general at 10:30pm by ambulance with a ruptured vein in her leg. She lost about two pints of blood prior to arriving. I would like someone to explain WHY at 2:30 AM she would be sitting in the lobby still waiting to be seen. The front desk should not be the one to determine the urgency of a patients health. This has to be the worst and most unorganized emergency room I have ever seen. They have fifty individual rooms in the new wing of the hospital!!!!!! Top 100 places to work?????" - Kevin

Jun 23, 2015, 8:00 AM
Lowell General Hospital: "Awful ER
My daughter who's 4 months pregnant with abdominal pain was there for 6 hours and walked out without being seen!
Quality, integrity and service is not what you provide!
A nurse admittedly lied to her by saying you're next to get her to stay is disgraceful!

You need to look at the people suffering and take care of them. That's your job!
If your understaffed tell people to go to another facility if you can't handle them in a timely manner and update your policies!

Your commitment statement should be read everyday by everyone in your staff prior to working their shift to remind them of their obligations!

Until you change the no one should go to you facility!" - Barbie

Compare hospitals in Middlesex County