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Lovelace Regional Hospital - Roswell Ratings

117 EAST 19TH STREET
Roswell, NM 88201
Phone: (575) 627-7000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Lovelace Regional Hospital - Roswell save lives? 6% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Failure9%
Pneumonia13%


Infectious Disease at Lovelace Regional Hospital - Roswell

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
0
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Emergency Room Wait Time Ratings

Time until initial exam: 0h 34m

Non-critical cases where patient is discharged have total visit time of 2 hour and 23 minutes

Serious cases where patients are admitted have 3 hour and 16 minutes to be admitted, then an additional 0 hour and 58 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Lovelace Regional Hospital - Roswell 4.65 out of 5 based on 39 ratings. 39 user reviews.


76% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Lovelace Regional Hospital - Roswell Stories



May 16, 2023, 5:13 AM
Presbyterian Hospital: "The worst hospital. Staff in the ER doesnt know how to triage, people with serious conditions wait well over 4 hours before being seen. People with debillitating pain are overlooked as well as children. The staff in the ER is completely incompetent. Not to mention yhe antiquated ER. No point of care testing in the ER to speed up payient care and the security team is so unprofessional talking internal business loud where patients can hear. Go to Lovelace. This is not the hospital to entrust your life or family members to. I had to listen to patients scream and moan in pain while being overlooked and not cared about. Whats the purpose of triage?" - Darrin

Jan 03, 2023, 7:12 AM
Presbyterian Hospital: "Wife had a possible heart attack. Wait so far has been 13 hours " - Jim

Dec 29, 2022, 11:25 AM
Presbyterian Hospital: "I waited 17 hours at Pres downtown. After finally complaining & very I'll, I've been taken to a ER room, but there are no patient rooms available!" - Cindy

Dec 18, 2022, 2:54 AM
: "I have been at Anna Kasemen hospital with my mom for almost 11 hours and we still don't know when and if she will be admitted to Rust. It took 9 hours before she could get a CT scan and we are still waiting for results of the CT and urinalysis. Crazy!" - Lauri

Dec 02, 2022, 10:17 AM
Presbyterian Hospital: "I went the ER at 2am waiting for 6 hours and still didn't get called. others who came hours after me got called in the back and I was told I still had to wait for an empty room. I ended up leaving at 7:30am and went to my local urgent care they took Me I'm 1hr after checking in. " - Mia


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