Lahey Hospital & Medical Center, Burlington Ratings
41 & 45 Mall Road
Burlington, MA 01803
Phone: (781) 744-5100
Burlington, MA 01803
Phone: (781) 744-5100
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Lahey Hospital & Medical Center, Burlington save lives? 17% better than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Lahey Hospital & Medical Center, Burlington | National Average | |
|---|---|---|
| Heart Attack | 12.4% | 12.6% |
| Stroke | 13.3% | 13.9% |
| Heart Failure | 8.8% | 11.8% |
| Pneumonia | 13.9% | 18.2% |
Infectious Disease at Lahey Hospital & Medical Center, Burlington
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 42 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 4 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 3h 44mPatient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: AVERAGE
Positive Patient Ratings
Some patients praise:- Nurses usually take time to communicate well
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Patients often don't receive help when they request it
- Facilities are sometimes dirty
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Lahey Hospital & Medical Center, Burlington Stories
Sep 13, 2022, 12:09 AM
Lahey Clinic Hospital: "Arrived at 5 pm. It's now after midnight still
In the waiting room. " - Michael
Aug 09, 2022, 9:55 PM
Lahey Clinic Hospital: "08/09:2022 Have been waiting with my daughter for over 5 hours in ER waiting area. She is experiencing extreme pain abdominal pain. She cannot stand up. Check in girl is the rudest excuse for a human being. She was proud to inform us the same information 4 times even though I told her I understood it the first time. She said it 3 more times and smirked. I’ve herd 3 other patients complaining of her behavior. Unfortunately at 9:40 pm I don’t have any other options. " - C
Aug 09, 2022, 9:37 PM
Lahey Clinic Hospital: "08/09:2022 Have been waiting with my daughter for over 5 hours in ER waiting area. She is experiencing extreme pain abdominal pain. She cannot stand up. Check in girl is the rudest excuse for a human being. She was proud to inform us the same information 4 times even though I told her I understood it the first time. She said it 3 more times and smirked. I’ve herd 3 other patients complaining of her behavior. Unfortunately at 9:40 pm I don’t have any other options. " - C


