Jackson-Madison County General Hospital Ratings

620 Skyline Drive
Jackson, TN 38301
Phone: (731) 541-5000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Jackson-Madison County General Hospital save lives? 6% worse than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Jackson-Madison County General HospitalNational Average
Heart Attack13.3%12.6%
Stroke12.6%13.9%
Heart Failure12.2%11.8%
Pneumonia22.3%18.2%



Infectious Disease at Jackson-Madison County General Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
30
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
25



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 26m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Jackson-Madison County General Hospital Stories



Dec 29, 2022, 3:42 PM
Jackson-Madison County General Hospital: "This hospital sucks. Was in there last night for chest pain, was waiting for over 8 hours. Left after that having not been seen." - Peggy

Mar 24, 2022, 5:59 PM
Jackson-Madison County General Hospital: "Husband saw wound doctor this AM, was sent to hospital to admit through ED. Have been triaged and sitting in waiting room since 1:30 and it's 5PM. Spoke with PCT at desk and was told there just isn't any room for him at this time. Others have complained today of up to 8 hours wait. " - Tanis

Feb 27, 2022, 8:25 PM
Jackson-Madison County General Hospital: "They should change the name to Death Trap General Hospital. My mother got a blood infection there from being dehydrated and picked up the infection from an IV according to the dr. She went back on 2 other occasions and continued to get worse and died a few days later. Granted she had other medical issues but they shouldn't have killed her. Got no answers on what all was wrong as she continued to decline. Should have taken her to Vanderbilt. The nursing staff was nice but that doesn't help much." - Janet

Nov 16, 2020, 3:09 PM
Jackson-Madison County General Hospital: "I’m Mother entered the emergency room on Oct. 5 . She was Covid positive so I could not come in with her. Your organization admits to loosing her dentures after a month long investigation but have yet to make this right. My mother died on Oct. 31 with her face sunk in and eating purée food. I have never seen a elderly person treated so inhumanly as my 83 year old Mother. Now your facality has refused to return my calls. No excuse! " - Debbie

Jun 04, 2020, 1:06 PM
Jackson-Madison County General Hospital: "So far they have been great to me. Saved me from fatal sepsis 3 times. Some of the nurses could use some manners. " - David

Feb 18, 2020, 5:20 AM
Jackson-Madison County General Hospital: "This is the only place to go if you want to die. We were lied to over and over by heartless doctors and nurses. We could have saved my Grandmother by getting her to another institution but the staff made this impossible. Death Hole. Beware!!!" - Briarcountry

Jan 26, 2020, 11:38 PM
Jackson-Madison County General Hospital: "Jackson Madison General Hospital killed my loving caring peaceful awesome sweetie mother ever." - Maria


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