Hshs Good Shepherd Hospital Inc Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Hshs Good Shepherd Hospital Inc save lives? 3% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Hshs Good Shepherd Hospital Inc	National Average
Pneumonia	17.6%	18.2%

Infectious Disease at Hshs Good Shepherd Hospital Inc

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	0
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	0

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 1h 54m

Serious cases where patients are admitted wait 0 hour and 55 minutes delay before admission to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: POOR



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Hshs Good Shepherd Hospital Inc Stories

Share your experience

Jan 07, 2026, 7:46 PM
Northwestern Medicine Delnor Community Hospital: "I was just at Delnor ER 1-5 to 1-6. Had appendicitis symptoms, right sided abdominal pain, dizzy, dehydrated due to severe GI symptoms. Heart rate at home was 160. Went to Delnor ER at 6:30 PM. Went to triage. They saw how high my heart rate was and did an ekg, which was normal except for the tachycardia. Got an IV, gave me a specimen cup to provide a sample, put me in a wheelchair and wheeled me to the waiting room. They did not give me a basin in case I had to throw up. I sat there for 6 hours. My IV bag was empty after an hour. No clinical staff came out to check it, change it, or check to see if my heart rate to see if was normal. I had to ask someone at checkout desk to have clinical staff member come and check it. Someone came out, removed the bag and said “ you’re good”. I had to void my urine specimen in the ER waiting room public restroom walk with it through a full waiting room of people to the check in area. Also, when they were calling a patient back, they were saying their full name, loudly. I do t believe that is according to HIPAA practices. They are using the waiting area as an ER exam/treatment room. They said they are like this all the time. Something is not right. There were people there who were in a lot of pain that like myself sat out there for 5-7 hours. " - Christine

Oct 28, 2025, 9:54 PM
Roseland Community Hospital: "Roseland Hospital killed my brother . My brother sat in the emergency room waiting for 8hrs for 3 emergent causes that should have been addressed in a timley manner. My brother was making calls, joking, and still texting all while waiting for care. He stated he was starting to spit up mucus and the nurses did not have the common sense to take a sputum text to send to the lab. My brother did not have to die this way. The nurses, physicians, and the supporters staff were negligent in caring for my brother. They took an x- ray of my brother chest and no one even read the results. My family did not get a condolence, or explanation on the measures they took to care for my brother or save his life . We got textbook answers and the physician just walked out the room. My brother was 36 now he’s dead because he went to a hospital that ill equipped to provide basic care." - Yolanda

Jul 11, 2025, 8:42 PM
Northwestern Lake Forest Hospital: "Steven Fullington’s involvement in my husband’s care was one of the most disappointing aspects of our entire hospital stay. We rarely saw him, and when we did, he was dismissive, unhelpful, and frankly rude. His lack of engagement made an already difficult time even harder.

While I typically wouldn’t mention this, his personal hygiene was noticeably poor. After each brief visit, an unpleasant odor lingered in the room. Something that made the environment feel even more uncomfortable and unprofessional.

We expect compassion, respect, and basic standards of cleanliness from healthcare professionals. This experience fell far below that. Northwestern Medicine can and should do better." - Stephen

Jul 11, 2025, 8:41 PM
Northwestern Lake Forest Hospital: "Steven Fullington’s involvement in my husband’s care was one of the most disappointing aspects of our entire hospital stay. We rarely saw him, and when we did, he was dismissive, unhelpful, and frankly rude. His lack of engagement made an already difficult time even harder.

While I typically wouldn’t mention this, his personal hygiene was noticeably poor. After each brief visit, an unpleasant odor lingered in the room. Something that made the environment feel even more uncomfortable and unprofessional.

We expect compassion, respect, and basic standards of cleanliness from healthcare professionals. This experience fell far below that. Northwestern Medicine can and should do better." - Steven

Feb 14, 2025, 8:33 AM
Rush University Medical Center: "waited 12 hrs at Rush the other day, they are short staffed" - RMP

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