Holy Cross Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Holy Cross Hospital save lives? 10% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	14%
Heart Failure	12%
Pneumonia	10%

Infectious Disease at Holy Cross Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	40
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	0

Emergency Room Wait Time Ratings

Time until initial exam: 0h 0m

Non-critical cases where patient is discharged have total visit time of 0 hour and 0 minutes

Serious cases where patients are admitted have 3 hour and 56 minutes to be admitted, then an additional 2 hour and 26 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

64% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Holy Cross Hospital Stories

Share your experience

Nov 07, 2022, 4:20 PM
Holy Cross Hospital: "Wait time as of 11/1/22 has increased to 12 hours at both Holy Cross locations. I had severe chest pain and underlying condition they ask me to wait outside because the waiting room was over capacity. Begged to be seen due to pain. Left after waiting 3 hours and still no doctor / NPR visit. Disappointed " - Bria

May 16, 2022, 1:31 PM
Holy Cross Hospital: "My story is over 10 years old, but so traumatizing that it's been hard to talk about. They nearly let me die waiting. I'd had an ivf treatment/egg retrieval (elsewhere) and hadn't felt right in the days since, but my reproductive endocrinologist office told me not to worry about the extra pain and pressure I was feeling. One night I stood up from the couch and felt a horrible bursting in my lower abdomen, I doubled over in pai and my stomach began to swell. In nearly unbearable pain, I managed to drive myself to holy cross. It was a Sunday night about 10 pm. Despite the severity of my condition, it was about 4 hours before I was trialed. I was told by one of the desk agents that it was their policy to the ALL children first. There were many kids there that seemed to have just the sniffles. In the meantime the infected fluid in my peritoneal cavity was increasing, pressing on my diaphragm so breathing was becoming more difficult. I laid down on the floor hoping it would redistribute the pressure and reduce the pressure on my lungs, and I was moaning in excruciating pain. The security officer came over and gruffly told me "Get up! Stop moaning it won't get you seen sooner! Get up or I will throw you out." I was crying and had to beg him to please help me up off the floor because of the size of my belly, full if infected fluid from the rupture of an infected peritoneal abscess, and the pain, I couldn't get up on my own. I remember the officers name (I will never forget) but won't print it here- but it was the most ironic last name in the world, like something out of a Dickens novel. It was a name that means nice and caring, which was the opposite of what this monster was. Once they took me back, about 4 hours later, the staff and pace were OK, UNTIL they decided to admit me. I languished waiting for a room with only one check on me in hours. Then the real horror began. They couldn't figure out who was in charge of my case, the nurses were bot adequately attentive, if I hadn't had friends with me there every day all day to advocate for me, I would not be alive to share this story. " - Stefani

Jun 14, 2021, 9:37 PM
Holy Cross Hospital: "There are few ERs worse than Holy Cross. Arrived at HC by ambulance in SEVERE pain, 4-5 other ambulatory patients in front of me (1.5 hour wait). Then rolled to the ER waiting room and sat with no medical care whatsoever for over 4 hours. After another patient expressed her concern to one of the doctors he came asked what was wrong and never came back. It wasn’t until I decided to call my BF to pick me up (he had to wait outside because of covid) after not having being seen at all for almost 5 hours. At which point I let the nurse have it! That’s when they decided to send me back for an IV and lab work. Had I not made some noise, I would’ve been sitting there for 10 hours. Their ER is ABYSMAL. Do yourself a favor and go to GW." - Jay

Jun 14, 2021, 9:37 PM
Holy Cross Hospital: "There are few ERs worse than Holy Cross. Arrived at HC by ambulance in SEVERE pain, 4-5 other ambulatory patients in front of me (1.5 hour wait). Then rolled to the ER waiting room and sat with no medical care whatsoever for over 4 hours. After another patient expressed her concern to one of the doctors he came asked what was wrong and never came back. It wasn’t until I decided to call my BF to pick me up (he had to wait outside because of covid) after not having being seen at all for almost 5 hours. At which point I let the nurse have it! That’s when they decided to send me back for an IV and lab work. Had I not made some noise, I would’ve been sitting there for 10 hours. Their ER is ABYSMAL. Do yourself a favor and go to GW." - Jay

Mar 19, 2021, 12:41 AM
Holy Cross Hospital: "Horrible experience. Have been waiting in waiting area for two and half hours so far. Came at 10 pm. It's ridiculous." - Humana

Feb 26, 2021, 10:29 PM
Holy Cross Hospital: "I have been waiting 4 hours to see a physician. Outcome , I am still waiting to be seen. I have lost feeling in my right leg as I type this review. " - Maria

Aug 27, 2018, 8:37 PM
Holy Cross Hospital: "Went to ER to get IV fluids. After 2 hours, got am IV. After an additional 3 hours, no doctor had seen me, and they were refusing to treat me further until a doctor saw me, which they could not give me an ETA for. I left, rather than let them starve me." - Joseph

Oct 11, 2017, 6:28 PM
Holy Cross Hospital: "I am a health care provided for over 50 years, and was in your ER this afternoon with a family member. Your entire staff from the receptionist to the nursing staff is downright rude and uncaring! When I asked one of the nurses sitting at the desk how much longer we have to wait, her response was ... "We are waiting to discharge the patient." The look on her face when I said ... "She has not been seen yet",left me wondering what kind of professionals you hire. Hope she checked medication before getting them to patients!!!! I have never encountered such unprofessionalism in a hospital ever!!!!!" - Ms.

Aug 26, 2017, 11:54 PM
Holy Cross Hospital: "Horrible hospital! Brought my 11weeks pregnant wife to the ER bleedig and having abdominal pains. 3hours before being seen at all. Nonchalant nursesz asked if they could give her anything for pain, was totally ignored." - Tim

Sep 14, 2016, 6:32 PM
Holy Cross Hospital: "Poor hospital never recommend to go emergency Room waiting time is 4hours " - Sara

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