Hillcrest Medical Center Ratings

1120 South Utica Avenue
Tulsa, OK 74104
Phone: (918) 579-1000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Hillcrest Medical Center save lives? 8% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Hillcrest Medical Center	National Average
Heart Attack	13%	12.6%
Stroke	17.6%	13.9%
Heart Failure	12.2%	11.8%
Pneumonia	18.5%	18.2%

Infectious Disease at Hillcrest Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	7
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	4

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 47m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Doctors usually communicate well with patients

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Nurses often fail to communicate
Patients often don't receive help when they request it
Facilities are sometimes dirty

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Hillcrest Medical Center Stories

Jul 26, 2023, 2:18 PM
Hillcrest Medical Center: "Terrible Facility un less you enjoy SNAKES, Cockroaches, and the occasional RAT. Management is TERRIBLE! WORK ENVIRONMENT is TERRIBLE! " - Ray

Nov 12, 2020, 2:06 PM
Hillcrest Medical Center: "I had twins 1 week ago.
My experience was EXCEPTIONAL!!!
I WOULD RECOMMEND THIS HOSPITAL TO ALL THE WORLD.
" - Kimmie

Oct 23, 2019, 5:57 PM
Hillcrest Medical Center: "Hillcrest And the Oklahoma Heart Institute have saved my life and my spouses life as well. I've been in both the Tulsa and Broken Arrow ER departments Both have been spotless.ive been treated with respect and treated medically promptly. I call Hillcrest my Angel Hospital for good reason. Well trained, polite, caring staff goes a long way with me creating trust along with excellent patient care.
Thank you Hillcrest for being there for me when seconds literally mattered." - BEAR

Mar 26, 2019, 9:28 AM
Hillcrest Medical Center: "The waiting room is filthy. The registration people are not helpful at all the act like they hate there job. The wait time is ridiculous. There were people that had been there 8 hrs. and had not seen a dr. I was told well are clients are mostly poor or homeless. That doesn't matter. Clean up your act. If I worked for the health dept. I would close you down. You defiantly need a new plan. " - Jan

Mar 26, 2019, 7:14 AM
Hillcrest Medical Center: "The waiting room is filthy. The registration people are not helpful at all the act like they hate there job. The wait time is ridiculous. There were people that had been there 8 hrs. and had not seen a dr. I was told well are clients are mostly poor or homeless. That doesn't matter. Clean up your act. If I worked for the health dept. I would close you down. You defiantly need a new plan. " - Jan

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