Highlands Regional Medical Center Ratings

---

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

---

Quality of Care - Mortality Rate

How well does Highlands Regional Medical Center save lives? 3% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	15%
Heart Failure	11%
Pneumonia	12%

Infectious Disease at Highlands Regional Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	12
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	0

Emergency Room Wait Time Ratings

Time until initial exam: 0h 44m

Non-critical cases where patient is discharged have total visit time of 2 hour and 45 minutes

Serious cases where patients are admitted have 2 hour and 31 minutes to be admitted, then an additional 1 hour and 15 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

62% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Highlands Regional Medical Center Stories

Share your experience

Aug 09, 2022, 1:02 PM
Highlands Regional Medical Center: " I am on oxygen and have pneumonia and am a dialysis patient. I have been in all kinds of hospitals all over and have never had this bad of an experience. I got up to go to my door to tell my nurses I was loosing my breath because I set on my bed in the er and screamed and no one came and when the nurse walked to my door she yelled at me and told me to get back into my bed. I told them I would sign myself out and go to Winchester but I do not have a portable oxygen tank and afraid I would not make it to there and when I told my nurse this she said “ if you think they can give you better care then go”. Knowing that if I went without oxygen it would drop. Nurses do not freaking care at this place. Period. Point. Blank. No way I will ever be back." - Jeremiah

Aug 04, 2022, 4:11 PM
Highlands Regional Medical Center: " I am on oxygen and have pneumonia and am a dialysis patient. I have been in all kinds of hospitals all over and have never had this bad of an experience. I got up to go to my door to tell my nurses I was loosing my breath because I set on my bed in the er and screamed and no one came and when the nurse walked to my door she yelled at me and told me to get back into my bed. I told them I would sign myself out and go to Winchester but I do not have a portable oxygen tank and afraid I would not make it to there and when I told my nurse this she said “ if you think they can give you better care then go”. Knowing that if I went without oxygen it would drop. Nurses do not freaking care at this place. Period. Point. Blank. No way I will ever be back." - Jeremiah

Aug 02, 2022, 4:32 AM
Highlands Regional Medical Center: " I am on oxygen and have pneumonia and am a dialysis patient. I have been in all kinds of hospitals all over and have never had this bad of an experience. I got up to go to my door to tell my nurses I was loosing my breath because I set on my bed in the er and screamed and no one came and when the nurse walked to my door she yelled at me and told me to get back into my bed. I told them I would sign myself out and go to Winchester but I do not have a portable oxygen tank and afraid I would not make it to there and when I told my nurse this she said “ if you think they can give you better care then go”. Knowing that if I went without oxygen it would drop. Nurses do not freaking care at this place. Period. Point. Blank. No way I will ever be back." - Jeremiah

Aug 02, 2022, 4:29 AM
Highlands Regional Medical Center: " I am on oxygen and have pneumonia and am a dialysis patient. I have been in all kinds of hospitals all over and have never had this bad of an experience. I got up to go to my door to tell my nurses I was loosing my breath because I set on my bed in the er and screamed and no one came and when the nurse walked to my door she yelled at me and told me to get back into my bed. I told them I would sign myself out and go to Winchester but I do not have a portable oxygen tank and afraid I would not make it to there and when I told my nurse this she said “ if you think they can give you better care then go”. Knowing that if I went without oxygen it would drop. Nurses do not freaking care at this place. Period. Point. Blank. No way I will ever be back." - Jeremiah

Compare hospitals in Floyd County