Highlands Arh Regional Medical Center Ratings

5000 Kentucky Route 321
Prestonsburg, KY 41653
Phone: (606) 886-8511

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Highlands Arh Regional Medical Center save lives? 7% worse than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Highlands Arh Regional Medical CenterNational Average
Heart Attack13.3%12.6%
Heart Failure12.7%11.8%
Pneumonia19.9%18.2%



Infectious Disease at Highlands Arh Regional Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
3
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
2



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 6m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Highlands Arh Regional Medical Center Stories



Aug 09, 2022, 1:02 PM
Highlands Regional Medical Center: " I am on oxygen and have pneumonia and am a dialysis patient. I have been in all kinds of hospitals all over and have never had this bad of an experience. I got up to go to my door to tell my nurses I was loosing my breath because I set on my bed in the er and screamed and no one came and when the nurse walked to my door she yelled at me and told me to get back into my bed. I told them I would sign myself out and go to Winchester but I do not have a portable oxygen tank and afraid I would not make it to there and when I told my nurse this she said “ if you think they can give you better care then go”. Knowing that if I went without oxygen it would drop. Nurses do not freaking care at this place. Period. Point. Blank. No way I will ever be back." - Jeremiah

Aug 04, 2022, 4:11 PM
Highlands Regional Medical Center: " I am on oxygen and have pneumonia and am a dialysis patient. I have been in all kinds of hospitals all over and have never had this bad of an experience. I got up to go to my door to tell my nurses I was loosing my breath because I set on my bed in the er and screamed and no one came and when the nurse walked to my door she yelled at me and told me to get back into my bed. I told them I would sign myself out and go to Winchester but I do not have a portable oxygen tank and afraid I would not make it to there and when I told my nurse this she said “ if you think they can give you better care then go”. Knowing that if I went without oxygen it would drop. Nurses do not freaking care at this place. Period. Point. Blank. No way I will ever be back." - Jeremiah

Aug 02, 2022, 4:32 AM
Highlands Regional Medical Center: " I am on oxygen and have pneumonia and am a dialysis patient. I have been in all kinds of hospitals all over and have never had this bad of an experience. I got up to go to my door to tell my nurses I was loosing my breath because I set on my bed in the er and screamed and no one came and when the nurse walked to my door she yelled at me and told me to get back into my bed. I told them I would sign myself out and go to Winchester but I do not have a portable oxygen tank and afraid I would not make it to there and when I told my nurse this she said “ if you think they can give you better care then go”. Knowing that if I went without oxygen it would drop. Nurses do not freaking care at this place. Period. Point. Blank. No way I will ever be back." - Jeremiah

Aug 02, 2022, 4:29 AM
Highlands Regional Medical Center: " I am on oxygen and have pneumonia and am a dialysis patient. I have been in all kinds of hospitals all over and have never had this bad of an experience. I got up to go to my door to tell my nurses I was loosing my breath because I set on my bed in the er and screamed and no one came and when the nurse walked to my door she yelled at me and told me to get back into my bed. I told them I would sign myself out and go to Winchester but I do not have a portable oxygen tank and afraid I would not make it to there and when I told my nurse this she said “ if you think they can give you better care then go”. Knowing that if I went without oxygen it would drop. Nurses do not freaking care at this place. Period. Point. Blank. No way I will ever be back." - Jeremiah


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