Highland Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Highland Hospital save lives? 20% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	18%
Heart Failure	15%
Pneumonia	14%

Infectious Disease at Highland Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	84
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	4

Emergency Room Wait Time Ratings

Time until initial exam: 0h 27m

Non-critical cases where patient is discharged have total visit time of 3 hour and 15 minutes

Serious cases where patients are admitted have 3 hour and 35 minutes to be admitted, then an additional 1 hour and 16 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

73% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Highland Hospital Stories

Share your experience

Jul 22, 2022, 4:59 PM
Highland Hospital: "Waited in ER for 5 hours, and was told most people wait much longer. I was told that I was very sick when I did get in the ER, however a woman that was constipated saw a dr first. Triage nurses need to do a better job. stayed in the ED for to nights. " - Linda

Apr 20, 2022, 2:20 AM
Highland Hospital: "Taking much longer than an avg of 2 to 3 hrs. Everyone is waiting 6-8" - Colin

Feb 16, 2018, 2:37 PM
Highland Hospital: "- I took my 84 year old Mom to Highland Hospital Emergency Room for severe abdominal pain, severe back pain (she could barely walk) and possibly a mix up with her medications which was causing what appeared to me to be anxiety and extreme drowsiness issues on Tuesday 2/13/2018 night at 11:00 PM. The check in process was quick, but she did not get seen by the Doctor until the following day at 7AM. The team on said they had over thirty patients, only one doctor on site. We were also told a critical case came in and that is what caused the delay. I would think that at the point when they are at full capacity of patients and have a critical case that the protocol should be calling in another physician to see the other patients. There were certainly enough other staff on hand that could of made that determination. We will not be going back and would not recommend going to the Highland's Emergency Department." - Joanne

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