Heritage Valley Kennedy Ratings

25 Heckel Road
Mckees Rocks, PA 15136
Phone: (412) 777-6161

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Heritage Valley Kennedy save lives? 3% worse than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Heritage Valley KennedyNational Average
Heart Failure13.8%11.8%
Pneumonia17.2%18.2%



Infectious Disease at Heritage Valley Kennedy

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
3
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
0



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 12m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Doctors often fail to communicate with patients
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Heritage Valley Kennedy Stories



Jul 17, 2022, 8:33 PM
Ohio Valley General Hospital: "We have been in this ER FOR 7.5 hours now
What a joke

Told 3x will bring you a snack.

DEATH VALLEY"
- Eileen

Dec 02, 2021, 6:04 PM
Ohio Valley General Hospital: "ER staff were so unbelievably unprofessional with complete lack of compassion - nor explaining Covid restrictions telling us we should have read notification on the door. Refusing to let wife back. Refusing to give her name and threatening to call security. Yelling in waiting room while other patients pulled up WPXI snd said we should call the news. There were 4 people in the waiting room other local hospitals had 35 plus patients. Now our family knows why - what has happened to our local hospital. If Covid is too much the girls should take off rather than add to patient family stress. So disappointing. So unprofessional !! Simply talking kind help with mental stress. This should have been taught in nursing 101. It is time for staff continuing development education. What a disrespect for their supervisors - no regard for authority or accountability. Shame shame " - Sea

Dec 02, 2021, 6:03 PM
Ohio Valley General Hospital: "ER staff were so unbelievably unprofessional with complete lack of compassion - nor explaining Covid restrictions telling us we should have read notification on the door. Refusing to let wife back. Refusing to give her name and threatening to call security. Yelling in waiting room while other patients pulled up WPXI snd said we should call the news. There were 4 people in the waiting room other local hospitals had 35 plus patients. Now our family knows why - what has happened to our local hospital. If Covid is too much the girls should take off rather than add to patient family stress. So disappointing. So unprofessional !! Simply talking kind help with mental stress. This should have been taught in nursing 101. It is time for staff continuing development education. What a disrespect for their supervisors - no regard for authority or accountability. Shame shame " - Sea


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