Henrico Doctors' Hospital Ratings

1602 Skipwith Road
Richmond, VA 23229
Phone: (804) 289-4500

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Henrico Doctors' Hospital save lives? 4% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Henrico Doctors' Hospital	National Average
Heart Attack	10.2%	12.6%
Stroke	15.2%	13.9%
Heart Failure	12.9%	11.8%
Pneumonia	20.4%	18.2%

Infectious Disease at Henrico Doctors' Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	3
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	2

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 11m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it
Facilities are sometimes dirty

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Henrico Doctors' Hospital Stories

Mar 15, 2023, 10:00 PM
Henrico Doctors' Hospital: "THANK YOU TO DOCTOR THACKSTON TODAY! You are kind, patient and treated us like family today. The ER needs you!" - MamaOfTwo

Feb 04, 2023, 8:50 PM
Henrico Doctors' Hospital: "HARD working, friendly ER staff. I don't think I saw them sit down once during my four hour stay. Keep up the good work." - LadyBug

Jan 03, 2023, 9:37 PM
Henrico Doctors' Hospital: "Why is a medic kid doing triage?" - Ronda

Jan 03, 2023, 9:37 PM
Henrico Doctors' Hospital: "Why is a medic kid doing triage?" - Ronda

Apr 21, 2016, 11:29 PM
Henrico Doctors' Hospital: "I Was there last night they did pointless test that I told them the answers to I came in pain they put me in a bed left me there for hrs I left in more pain then when I came In they did nothing and now they are going to bill me for doing nothing the only nice thing I can say is the girl that checked me in was nice and the one who put the iv in they never used was efficient. I'm at home and still in pain so overall bad experience. Angry" - mandy

Compare hospitals in Henrico County