Hendricks Regional Health Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Hendricks Regional Health save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	14%
Heart Failure	12%
Pneumonia	12%

Infectious Disease at Hendricks Regional Health

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	12
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	0

Emergency Room Wait Time Ratings

Time until initial exam: 0h 49m

Non-critical cases where patient is discharged have total visit time of 2 hour and 10 minutes

Serious cases where patients are admitted have 2 hour and 16 minutes to be admitted, then an additional 1 hour and 29 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: VERY GOOD

83% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Hendricks Regional Health Stories

Share your experience

Apr 11, 2023, 4:19 PM
Hendricks Regional Health: "Just got of the phone from Hendricks Brownsburg Hospital. Had an appointment with Dr. Jason Cooper for my annual review (which was set many, many moons ago). I have been a patient for over 20 years (as well as my family members, who are now adults with children, who go there). Dr. Cooper is a fine physician.

His office called. Said that they have to move my annual eval from May to "July"...would not say why. I said that this was too far off in the future, been waiting (patiently) some time. I needed to see him for coordination of my health. The lady on the phone basically said too bad, will be moved, no exceptions....As I began to complain, she began to TALK OVER ME AND WOULD NOT STOP. HAD TO HANG UP. She was not apologetic, didn't offer any possible solutions, just get on the train or its leaving without you.

THIS IS THE PROBLEM WITH HEALTHCARE TODAY. TOO BIG. TOO MUCH MONEY TO BE HAD WITH THE "NEXT PATIENT". WHO CARES ABOUT THE NEEDS OF THEIR PATIENTS, JUST HEED THE MESSAGE, GET IN LINE. TERRIBLE, TERRIBLE PATIENT RELATIONS. NO EXCUSE...WE ARE THE PATIENTS WHO ARE PAYING THE OUTLANDISH FEES FOR THEIR SERVICES AND THEIR JOBS.

So, I have done the only I could...I am now a new family practice patient with IU Health (Methodist office in Brownsburg). I have gone to IU Health (downtown, 16th street, IU West, IU North - urology, radiation therapy, labs, MRs, CTs, etc.) since I was diagnosed with cancer, 5 years ago. I am still here and cancer free...thank you IU Health and thank you Jesus. Wonderful, thoughtful physicians and staff, WHO DO NOT ATTEMPT TO TALK OVER THEIR PATIENTS. THEY LISTEN, THEY CARE, IT'S WONDERFUL, CUTTING EDGE HEALTHCARE, GREAT MEDICINE, GREAT SUPPORT STAFF...I CAN ATTEST TO THIS.

So, me and my family look forward to many more future years with IU Health. FORGET THE SHUT UP AND GET IN LINE AT HENDRICKS.
" - Jeff

Jan 10, 2021, 9:15 AM
Hendricks Regional Health: "
I had a horrible experience with the ER at Hendricks Regional Health. I went in for extreme pain due to sciatica. Before going, I called to see if they could do anything for me. After getting the runaround and then finally disconnected I decided to go in. At the desk I explained my condition and what it was causing it. They took me back, took my vitals and asked me the normal questions. After the doctor came in and talked to me, she said "what do you expect me to do for you". I thought that is what doctors were for! In the end, she said that there was nothing that they could do for me even though they have all of the equipment that is necessary to confirm the cause of my problem and treat the condition. I assumed that due to Covid they would be want to answer questions via the telephone to avoid unnecessary visits. After asking about this on multiple times, I never did get an answer, just several inquiries about why I was not paying my bill for about $1,000 for no services rendered. It is all about the money for them. Steer clear folks." - Richard

Jan 04, 2021, 8:09 PM
Hendricks Regional Health: "Went here for plain dysuria, no co-morbidities, no complicating symptoms. Staff was fine. Saw a PA and still received "physician billing" which is ridiculous but to be expected in corporate medicine. The PA ordered a work-up for dysuria that the lab billed at over $600. Six hundred dollars. Six hundred dollars on top of "physician billing." I can't even begin to explain how absurd charging $600 for a vaginitis panel and urine culture is. I have had the same lab tests at other institutions for less than a third of the cost (this is before even factoring in insurance). I honestly thought it was a mistake and called the billing department. The customer service rep said there was no mistake and "we charge regular market rate." I said "No you don't, I've had the same tests elsewhere and can show you what is normal to charge." Rep: "Oh we don't price-match." So they aren't charging anywhere near market rate and are willing to lie about it.
If they are price-gouging this severely for a dysuria work-up, I can't even imagine what Hendricks Regional Health would pull on the poor souls that walk in the door with more serious conditions. Frankly, this hospital is a joke and I wouldn't go there for any reason. I will be discouraging everyone I know from visiting this place." - Marie

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