Hca Houston Healthcare West Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Hca Houston Healthcare West save lives? 9% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Hca Houston Healthcare West	National Average
Heart Attack	11.8%	12.6%
Stroke	11.6%	13.9%
Heart Failure	9.4%	11.8%
Pneumonia	18.8%	18.2%

Infectious Disease at Hca Houston Healthcare West

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	0
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	3

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 45m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: BELOW AVERAGE



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Hca Houston Healthcare West Stories

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May 07, 2026, 10:34 AM
University Medical Center Of El Paso: "Well, where should I start? My dad is 81 years old. He was walking perfectly fine yesterday and has been. Nothing abnormal healthier than most 81-year-olds for sure as he’s still very active he exercises and he works on a farm. So activity is part of the daily life. Then suddenly last night he was unable to even move his legs walk or any normal movement without major pain and him screaming. We go to the hospital that was supposedly ranked number one in El Paso and we have now been in the waiting room for almost 9 hours. We are told there is no bed. Why is there not a contingency plan of some type he cannot even set up. We’re having to hold him up. I don’t understand when we speak to people that work here they are nice but only if we walk up to them, they see him laying over in the chair unable to hold himself upright. I am shocked. " - Gordon

May 05, 2026, 11:16 PM
University Medical Center Of El Paso: "Well, where should I start? My dad is 81 years old. He was walking perfectly fine yesterday and has been. Nothing abnormal healthier than most 81-year-olds for sure as he’s still very active he exercises and he works on a farm. So activity is part of the daily life. Then suddenly last night he was unable to even move his legs walk or any normal movement without major pain and him screaming. We go to the hospital that was supposedly ranked number one in El Paso and we have now been in the waiting room for almost 9 hours. We are told there is no bed. Why is there not a contingency plan of some type he cannot even set up. We’re having to hold him up. I don’t understand when we speak to people that work here they are nice but only if we walk up to them, they see him laying over in the chair unable to hold himself upright. I am shocked. " - Gordon

May 05, 2026, 10:38 PM
University Medical Center Of El Paso: "Well, where should I start? My dad is 81 years old. He was walking perfectly fine yesterday and has been. Nothing abnormal healthier than most 81-year-olds for sure as he’s still very active he exercises and he works on a farm. So activity is part of the daily life. Then suddenly last night he was unable to even move his legs walk or any normal movement without major pain and him screaming. We go to the hospital that was supposedly ranked number one in El Paso and we have now been in the waiting room for almost 9 hours. We are told there is no bed. Why is there not a contingency plan of some type he cannot even set up. We’re having to hold him up. I don’t understand when we speak to people that work here they are nice but only if we walk up to them, they see him laying over in the chair unable to hold himself upright. I am shocked. " - Gordon

Mar 02, 2026, 11:30 AM
Lake Granbury Medical Center: "Was taken to Granbury Hospital after a bad fall on the ice. Spent 4 hours on a gurney in the hallway. Finally got in to get a CT, doctor told me that my ribs and hip were just bruised. After 2 days on not being able to walk, went to Glenrose Hospital to get an MRI. MRI showed 2 fractures in my pelvis. Granbury Hospital ER was terrible! ER was filthy, staff and doctor were uncaring about patients. I will never go there again! will tell all my friends to go elsewhere and get much better care." - Mike

Feb 02, 2026, 6:11 PM
Temple Va Medical Center (Va Central Texas Healthcare System): "Dayside is toxic
If yours black leave, the white drs will lie or do the least amount to u the black drs and psychology All have crab pot mentality andjudge u and will smile and lie to u. And Pacient advocate is a bad joke, def a government failing progra...
Lured to get help ,now irony is i dont get help , im lied to constantly. Theyre trying send me send me to an early grave with their own foolishness. Fire everyone and have them go work elsewhere , the are one percent of nurses who remain professional. Ensure the only good thing there. Perhaps o wish there was more ofthem rating 0-10= -2" - Al

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