Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Hackensack University Medical Center Ratings

30 PROSPECT AVE
Hackensack, NJ 07601
Phone: (201) 996-2000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Hackensack University Medical Center save lives? 19% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack12%
Heart Failure10%
Pneumonia10%


Infectious Disease at Hackensack University Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
92
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
16


Emergency Room Wait Time Ratings

Time until initial exam: 0h 58m

Non-critical cases where patient is discharged have total visit time of 3 hour and 5 minutes

Serious cases where patients are admitted have 2 hour and 45 minutes to be admitted, then an additional 4 hour and 12 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Hackensack University Medical Center 4.65 out of 5 based on 39 ratings. 39 user reviews.


74% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Hackensack University Medical Center Stories



Jan 28, 2023, 7:09 PM
Hackensack University Medical Center: "My dad has been to Hackensack hospital over 10 times and we have never ever waited to get him into a room under 16 hours. EVER! Always waited in the dam emergency room in the halls like an animal for 16+ hours.
Whoever wrote the average of 2:45 is on drugs !
It’s just not normal and if he didn’t have all his records and dr here I would never come back because of that.
A 90 year old, or anyone for that matter should not be subjected to this. Once or twice I can understand, but without fail every time!
Shame on them!"
- Mary


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