Eastern Niagara Hospital - Lockport Division Ratings

521 East Avenue
Lockport, NY 14094
Phone: (716) 514-5700

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Eastern Niagara Hospital - Lockport Division save lives? 11% worse than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Eastern Niagara Hospital - Lockport DivisionNational Average
Heart Failure12.3%11.8%
Pneumonia21.4%18.2%



Infectious Disease at Eastern Niagara Hospital - Lockport Division

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
0
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
0



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 2m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: POOR

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Eastern Niagara Hospital - Lockport Division Stories



Dec 30, 2017, 6:06 PM
Eastern Niagara Hospital: "Most of the staff is low quality care and inattentive. Very slow in responding to any request (major or minor)!" - Jess


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