Eastern New Mexico Medical Center Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Eastern New Mexico Medical Center save lives? 6% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	18%
Heart Failure	11%
Pneumonia	12%

Infectious Disease at Eastern New Mexico Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	8
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	0

Emergency Room Wait Time Ratings

Time until initial exam: 0h 29m

Non-critical cases where patient is discharged have total visit time of 2 hour and 59 minutes

Serious cases where patients are admitted have 3 hour and 26 minutes to be admitted, then an additional 2 hour and 4 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: BELOW AVERAGE

56% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Eastern New Mexico Medical Center Stories

Share your experience

Aug 19, 2020, 4:39 PM
Eastern New Mexico Medical Center: "Well after reading of the stats for this facility, they speak for themselves. I have filed my complaint up the hospital chain to an administrator who called me today(8-19-2020). My husbands visit to the ER happened 5-16-2020. Very difficult to get any customer satisfaction following their demands of going up the ladder with our complaints. Today while talking with administrator I was informed that we have to pay our copay for this horrible care, and because my husband wasn't "injured" during the visit the only recourse for horrible care was they would use our incident as a teaching tool for their staff. When you enter a hospital you loose all your rights, they can say anything to you, treat you horribly whatever, but if they do not "harm" you then everything is okay! Really! This is good healthcare? I will right reviews every where I can. This is a horrible place to seek medical care because of the behavior that is accepted by the administrative staff. Avoid this facility if you can. I pray that you will be blessed if you have no alternative but to seek care here because of the urgency of your healthcare needs. God bless us everyone." - Laura

Mar 27, 2020, 4:44 AM
Eastern New Mexico Medical Center: "My daughter was admitted on 3/26/20. Worst care received from the nurse on shift who thought it was perfectly acceptable to place a pee pad on the floor soaked in iron for over an hour! Then when my daughter threw up and I asked for a change of bedding felt it was totally acceptable to leave the bedding on the bed for almost an hour and a half while she was on the phone.....mind you our daughter was the ONLY patient on the peds floor. They would not allow both my husband and I in the room and we were told we were only allowed to shift care from one parent to another twice a day (every 12 hours)!! When brought to a supervisors attention my concerns were pretty much dismissed. When asked if there was another hospital that my daughter could possibly be transferred to the house supervisor walked away and told the register lady to call security if needed! Beyond irate with the quality of care and compassion ENMMC claims to have!!! " - Charlotte

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