Duke University Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Duke University Hospital save lives? 4% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	14%
Heart Failure	12%
Pneumonia	11%

Infectious Disease at Duke University Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	260
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	16

Emergency Room Wait Time Ratings

Time until initial exam: 1h 27m

Non-critical cases where patient is discharged have total visit time of 4 hour and 35 minutes

Serious cases where patients are admitted have 4 hour and 45 minutes to be admitted, then an additional 2 hour and 33 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

79% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Duke University Hospital Stories

Share your experience

May 27, 2023, 3:23 AM
Duke University Hospital: "This is utterly ridiculous. If my situation didn’t seem emergent to them, they could have just said that, instead of having me sit in the cold waiting room for over 3 hours so far … And still waiting." - TORI

Nov 08, 2022, 2:34 PM
Duke University Hospital: "I have spent 2 full days here in the emergency room with a total wait time of about 7 hours in excruciating pain. Absurd and unacceptable. Do not come here." - Charles

Sep 28, 2022, 2:33 PM
Duke University Hospital: "The ER @ Duke Regional Hospital is broken. I waited six hours to be seen. I was in excruciating pain and vomittted at least 4 times while waiting. Finally after many hours I was sent to a surgical floor and prepped for surgery that morning. My surgery was successful but I think I have PTSD from this very painful and traumatic experience. I ask... If we can send satellite to the moon why can’t we solve the BROKEN ER system which is a problem across the USA?
I think a nationwide task force needs to be commissioned to address this issue. " - Sharleen

Aug 07, 2022, 2:24 AM
Duke University Hospital: "Absolutely disgusting the wait time. Patient comes in because their cardiac surgeon advised them to be seen after having on set of cardiac symptoms of a heart attack. She also has a hole in her heart which has a device which makes her cardiac events. We have been in the waiting room for 13 hours now. Some staff are great to work with but majority really don't care about your situation and you can tell that you are another number. One male nurse named Kevin is rude, I said we have been here close to 7 hours and i made reference to him that they seem to want to make a record of 8-9 hours for total wait time and his response was "maybe it is"

They go and get test done to show that they are doing patient care but that's the early stages of being there. They honestly don't care about you, you are just a number and it's absolutely sad, it's sad that they can't do anything about times. They have some of the worse wait times in the state as well as in the country. Stop the nonsense and fix it before someone dies waiting in your wait room if it already hasn't happened." - Mark

Mar 29, 2022, 1:48 AM
Duke University Hospital: "Arrived at the ER at 5pm on a Monday with severe abdominal pain. It is now 2am and I am still sitting in the lobby waiting room. I have been give no pain medication and no IV, despite advising of pain levels every time vitals are checked and thee staff knowing I suffer from Crohns. My husband went to the desk nurse an hour and a half ago and directly asked for help. No attention provided yet. He called for the on duty hospital administrator - no return call yet. " - Kris

May 11, 2021, 1:11 AM
Duke University Hospital: "Arrived ED 1500 hours (3:00 pm) it's now 1:05 AM and I'm still not in a room or a bed, I'm in the lobby area, however, I was triaged in about 1 hour, then immediately for CT scan. Then back in the lobby, 3 hours later they drew blood and gave me some medication. Then back to lobby. All the staff are helpful, delightful, knowledgeable and very hard workers. The wait time is only due to the large qualities of people waking through the front door. People have come before me and left after me, I guess they have superficial complaints. I believe more critical patients have longer wait times so they do get a bed. Minor issues have no need for a bed, just send them back out the door. I am this far very pleased with Duke. I have a complex complaint that could be from a past diagnosis . " - Darrin

Nov 28, 2020, 5:39 AM
Duke University Hospital: "I had whipple surgery at Duke Hospital and spent 8 days in the hospital. i found the doctors, nurses and staff to be caring and competent, all together first rate. However, the patiemt rooms were substandrd and not in any way conducive to a positive attitude. The hospital is old and terribly designed for patient comfort. The rooms are dark and cramped with poor usage of the space available. It is where I might send a serial killer to spend the rest of his life. It would be hell on earth. It was that bad. the doctors and staff deserve better as well as any patient forced spend more than a night ot two there." - Larry

Oct 04, 2020, 11:16 PM
Duke University Hospital: "Currently been at Duke hospital for 4 hours in the ER. People are sick throwing up in bags while waiting. No social distancing what so ever taking place or being enforced the hand sanitizers are empty and they are out of paper towels in the bathroom. I would feel more comfortable eating a meal off a gas station bathroom floor than I do sitting in this waiting room. " -

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