Doctors Hospital Ratings

3651 Wheeler Road
Augusta, GA 30909
Phone: (706) 651-6008

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Doctors Hospital save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Doctors HospitalNational Average
Heart Attack11.6%12.6%
Stroke15%13.9%
Heart Failure11%11.8%
Pneumonia17.7%18.2%



Infectious Disease at Doctors Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
7
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
4



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 27m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Nurses often fail to communicate
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Doctors Hospital Stories



Nov 21, 2022, 5:08 PM
Doctors Hospital: "Is crowded today 11/21/22
5:09pm"
- caleighann

May 17, 2022, 11:46 AM
Doctors Hospital: "Came with blood glucose over 400, wait over 3hrs. Still waiting in lobby. " - Terryn

Mar 22, 2022, 2:50 PM
Doctors Hospital: "I am typing this review while still sitting and waiting for my daughter to be helped. On Mar 22, 2022, I brought my daughter into the ED due to sever abdominal pain and vomiting. She is in excruciating pain, unable to remain still in her chair. The receptionist and and the Triage nurse Ashley was so rude to us. They showed no compassion towards my daughter, and any other patient in fact. Ashley actually argued with me about where we were sitting. I explained to her that another nurse sat us there. She replied, I sat you there but you can’t sit there. I decided not to argue with a nurse that is supposed to be focused on the well-being of the patients and not arguing with family members. Unprofessional. 1 1/2 hrs after my daughter suffering, I asked if they knew what was going on? Charge nurse states they’re busy and waiting for a bed. At this point, all the patients in the ED are starring at my daughter and saying they need to take her back now. Still, nothing. Each time I went back to the desk to ask for help, the receptionist just looks at me. I ask her, can you hear me? She was very rude, and disrespectful. She actually told the charge nurse at one point, “you got another one”. What is happening here in this hospital. As a healthcare professional myself, I understand being stretched thin, exhaustion. That doesn’t mean it is ok to ignore patient’s pain, treat people with nonchalant attitudes, and disrespect. My daughter sat in the ED waiting area, crying, uncomfortable, unable to remain still for 3 hours. She was then called to the back to sit in the hallway for another hour. Finally, the NP saw my daughter. Nice, professional, and sympathetic. The nurse whom gave my daughter her medications for pain was awesome. She put her lunch aside in order to administer my daughters pain meds. She was always professional and welcoming with her care. When patients come to the hospital, they depend on us to make them feel better, make the pain go away, give them hope again, and place their trust in our hands. It saddens and disgust me to have these type of interactions with healthcare workers that swore to heal the sick
"
- Kesha


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