Deaconess Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Deaconess Hospital save lives? 1% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	14%
Heart Failure	13%
Pneumonia	12%

Infectious Disease at Deaconess Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	20
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	8

Emergency Room Wait Time Ratings

Time until initial exam: 0h 29m

Non-critical cases where patient is discharged have total visit time of 2 hour and 31 minutes

Serious cases where patients are admitted have 2 hour and 24 minutes to be admitted, then an additional 1 hour and 48 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

67% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Deaconess Hospital Stories

Share your experience

Dec 10, 2022, 4:16 AM
Deaconess Hospital: "I was treated horribly during my last visit. I was having a reaction to a medication I have been taking for years

The put me in a section with only 8 rooms. Said it was a normal section but it was for schizophrenic individuals and I AM NOT " - Mrs

Aug 28, 2022, 2:52 AM
Deaconess Hospital: "Is not true waiting 2.30 I bring My whfe like 4 hr the go in she still in the waiting room I don't know why they call emergency " - Sergio

Aug 03, 2022, 1:37 AM
Deaconess Hospital: "The ER is the worse I’ve ever been to. Plus they can’t even get my name right" - Christine

Aug 15, 2021, 2:21 PM
Deaconess Hospital: "4 hours for my son, having back pains. One came in with an open wound bleeding and she is still waiting in a room. Should have gone to Urgent Care. " - Nora

Nov 12, 2020, 11:59 PM
Deaconess Hospital: "I'm at deaconess E.R. And have been here 3.5 hours while an elderly women going 5.5 hours. Worst visit ever. No sense in such a long wait time. 11/13/20. They aren't busy. " - Michael

Feb 10, 2018, 1:27 AM
Deaconess Hospital: "I went in on Feb 7,2018 with flu symptoms. I went in they took my vitals and did a flu test. It didn't surprise me it came back positive. I was in severe pain. Even my eyeballs were pounding. The trip was a waste of my insurance. They didn't do Shit for me. The only thing they said to do is take Tylenol. I have a 5 year old at home and a older mother. The least they could have done was write me a script fot Tamiflu. We usually get the flu shot but with this strain I was told it's only being 10% effective I didn't see the point. This is the first time I've ever had the flu and I hope it's the last. I am worried for my son and at the first sign or symptom I'm taking him to Sacred Heart Children's Hospital. I left the emergency room uncomfortable, miserable, and untreated." - Amanda

Nov 15, 2017, 4:55 PM
Deaconess Hospital: "September 2012, I drove my husband to the Deaconess Hospital because he was given a medication from his primary doctor(GroupHealth), He was really sick. Deaconess refused to tell me what was wrong with my husband, the next morning our son went up and called me and said dad is not doing good. I ran up to the room and found my husband's stomach bloated and blood pressure not in normal range. I ask what was going on and again nobody would give me answers. My husband died from the result of the medication that was prescribed by the Group Health doctor which raised my husband blood sugar over 2200. The hospital again covered the primary doctor. My husband had a change of condition which was he was not putting out urine in the middle of the night, they never contacted me about this change at all. I will never use this hospital and recommend for others not to use it. I am still waiting to go to court over this. In 2013 my grandmother went for a urinary track infection, they held her in the hospital as they were forcing her to live in assisted living facility. They held her blood pressure medication, which caused her to have a stroke which taking her speech, vision and swallowing. They hurried and transferred her to rehab and in two weeks she died." - Ostennia

May 30, 2017, 5:21 PM
Deaconess Hospital: "Had an ED visit 5/28/17 - arrived by ambulance. I have cancer and had suffered from diarrhea all day. The nurses helping made fun of the stool on
My legs. When I asked for clean pants one of the male aides threw them in my room and they landed on the floor. When I told him I could not pick them up off the flip he told me to deal with it and get out as I was discharged. I was humiliated and embarrassed and did not deserve this treatment. I can't help that I am sick." - James

May 30, 2017, 5:20 PM
Deaconess Hospital: "Had an ED visit 5/28/17 - arrived by ambulance. I have cancer and had suffered from diarrhea all day. The nurses helping made fun of the stool on
My legs. When I asked for clean pants one of the male aides threw them in my room and they landed on the floor. When I told him I could not pick them up off the flip he told me to deal with it and get out as I was discharged. I was humiliated and embarrassed and did not deserve this treatment. I can't help that I am sick." - James

May 07, 2016, 5:35 AM
Deaconess Hospital: "When i got off work at 11pm i found out my friend is at the er so i rushed over. My friend and annother coworker arived at the hospital around 9pm. You would think that the hospital boasting about their 30 minnute or less waiting times would have seen them by now but i am writing this I am still sitting in the waiting room at 2:30am and my friend hasn't even been talked to since I arrived. For this kind of service I could have just driving the hour and a half to Pullman where there is a decent hospital" - Allen

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