Covenant Medical Center Ratings

---

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

---

Quality of Care - Mortality Rate

How well does Covenant Medical Center save lives? 6% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Covenant Medical Center	National Average
Heart Attack	13.5%	12.6%
Stroke	17.4%	13.9%
Heart Failure	11.7%	11.8%
Pneumonia	17.2%	18.2%

Infectious Disease at Covenant Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	31
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	6

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 32m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Covenant Medical Center Stories

Share your experience

Sep 08, 2023, 9:05 PM
Covenant Medical Center: "Been here 5 hours with a possibility GI bleed. Others are waiting and in pain just as long or longer." - John

Jan 12, 2023, 4:11 AM
Covenant Medical Center: "Over 5 hours in the ER with severe abdominal pain. Pain 10+ and nurses are rude and unhelpful. Apparently I might be put in a waiting area once I’ve been here 8-10 hours. Never been treated so badly. " - Carol

Jan 12, 2023, 4:11 AM
Covenant Medical Center: "Over 5 hours in the ER with severe abdominal pain. Pain 10+ and nurses are rude and unhelpful. Apparently I might be put in a waiting area once I’ve been here 8-10 hours. Never been treated so badly. " - Carol

Jan 12, 2023, 4:10 AM
Covenant Medical Center: "Over 5 hours in the ER with severe abdominal pain. Pain 10+ and nurses are rude and unhelpful. Apparently I might be put in a waiting area once I’ve been here 8-10 hours. Never been treated so badly. " - Carol

Jun 26, 2022, 1:04 PM
Covenant Medical Center: "Wait time is horrible. My husband has urinary blockage and in a miserable state. Waiting well over one hour for medical treatment! Not happy with this establishment!" - Debra

Dec 11, 2021, 8:37 AM
Covenant Medical Center: "The waiting time here seems to be an average of 12 hours... Do not expect decent and basic customer service from the front desk. Either they are all assholes, or they are severely understaffed and stressed, or both. Wait to make an apt with your Dr. If you can stand it, you'll be waiting here just as long anyways. " - Elara

Oct 07, 2020, 11:13 PM
Covenant Medical Center: "My grandfather has been waiting to see a doctor, since 5:20pm, today. We are still waiting in the ER, due to no rooms and over capacity. Based on severity is how they are calling each patient back, to a room. My grandfather has internal bleeding, yet, we are still waiting to be seen, and it’s currently 10:13pm. " - Tiffany

Sep 13, 2020, 3:20 AM
Covenant Medical Center: "This is crazy my wife came in screaming with pain throwing up and we are still in the wait room hrs later " - LouisGonzales

Compare hospitals in Lubbock County