City Hospital Ratings

Martinsburg, WV 25401
Phone: (304) 264-1000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does City Hospital save lives? 7% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack17%
Heart Failure12%

Infectious Disease at City Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 37m

Non-critical cases where patient is discharged have total visit time of 2 hour and 2 minutes

Serious cases where patients are admitted have 3 hour and 34 minutes to be admitted, then an additional 1 hour and 38 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
City Hospital 4.4 out of 5 based on 16 ratings. 16 user reviews.

60% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

    No consistently negative reviews

    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate

    City Hospital Stories

    Dec 05, 2017, 8:24 PM
    : "I've had chest pains all day and went to my reg doc. He sent me to ER. I've been here in CAMC ER waiting room for OVER 4 hours! This is, by far, the saddest excuse for "emergency" care I've ever encountered!" - Crissie

    May 16, 2017, 12:52 PM
    Thomas Memorial Hospital: "I went to Thomas ER because I awoke not able to breath and gasping for air,not sure if it is asthma or sleep apnea,saw a nurse for less than five minutes, laid there for three hours never saw a doctor or anyone else,,,,other people there were complaining, one lady even asking to go the CAMC,,,the nurses texting,eating,laughing didn't even notice when I left....if you need help don't go to Thomas their quality care sucks." - Hewey

    Apr 10, 2017, 1:59 PM
    Beckley Arh Hospital: "This hospital's service is terrible, do not waste your time. Went in with severe earache (possible busted ear drum). I just sat in an empty waiting room 3 hours to not even get to be put in triage yet...needless to say im done, leaving, and will NEVER return. Get your shit together ARH. I will continue to advertise your poor quality to every friend and family i have. Sickens me to say this is a healthCARE facility.." - Patrick

    Mar 18, 2017, 3:27 AM
    United Hospital Center: "This hospital is absolute trash. My father has been going to this hospital for at least 5 years to see "specialists" for certain ailments. Recently he had been having sever side pain. He had not one, not two, but THREE different appointments and tests run on him for his kidney. The doctors said "You have kidney stones" they gave him 2 medications and sent him home. Still in sever pain, dry heaving, couldn't eat/drink or even comfortably lay down. Still in pain he ends up going back with another appointment with a different doctor who then tells him, "You had a blockage in your kidney, it is now dead and full of fluid" ARE YOU KIDDING ME!!! Most of the doctors here do not take their time with their paitents, nor do the simply even care. Beware of what doctor you trust! If you do end up having to choose this Hospital, please for your sake do not hesitate to do your own research (to compare) to what the doctor has told you. Get a second opinion A.S.A.P. Make them take their time on/ with you. Above all it's YOUR BODY, you know it better than anyone. If you think they're wrong tell them. It's time to stop letting doctors that don't care go on "treating" our loved ones!" - Jessica

    Oct 10, 2016, 9:43 AM
    Weirton Medical Center: "I went to the emergency room last night in extreme pain. I cannot say enough good things about the staff. They saw my cancer history and immediately did all the scans to make sure it had not come back. Dr. Fuscardo was amazing and made sure I was comfortable and well informed." - Michelle

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