City Hospital Ratings

2500 HOSPITAL DRIVE
Martinsburg, WV 25401
Phone: (304) 264-1000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does City Hospital save lives? 7% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack17%
Heart Failure12%
Pneumonia12%


Infectious Disease at City Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
4
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
4


Emergency Room Wait Time Ratings

Time until initial exam: 0h 37m

Non-critical cases where patient is discharged have total visit time of 2 hour and 2 minutes

Serious cases where patients are admitted have 3 hour and 34 minutes to be admitted, then an additional 1 hour and 38 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
City Hospital 4.4 out of 5 based on 16 ratings. 16 user reviews.


60% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

    No consistently negative reviews



    Footnotes:
    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate



    City Hospital Stories



    Dec 07, 2019, 6:12 PM
    Wheeling Hospital: "Update been here an hour in a room. Havent even seen a nurse yet. Had to request for another vomit bag." - Anthony

    Dec 07, 2019, 5:56 PM
    Wheeling Hospital: "No explanations ridiculous wait time. Thrown into a room. Wife threw up wanted a glass a water they wouldnt provide one. Terrible experience. It would seem like from the outside understaffed facility with no direction on how to handle emergency situations." - Anthony

    Nov 29, 2019, 5:13 PM
    Princeton Community Hospital: "Was here in the last wk for an automobile accident and the didn't even clean up the injuries. PCH used to be a well maintained hospital for this area now it's at best another poorly operated bandaid clinic like Welch Emergency Hospital. Well actually that's too much credit.. Again didn't even get a bandaid. This area has such a bad reputation for health care due to in part of choice and the other part just might be the people giving it. This is a state of the art Hospital with typical Government State unprofessional unqualified unethical disappointing and discouraging Staff." - Rodney

    Dec 05, 2017, 8:24 PM
    : "I've had chest pains all day and went to my reg doc. He sent me to ER. I've been here in CAMC ER waiting room for OVER 4 hours! This is, by far, the saddest excuse for "emergency" care I've ever encountered!" - Crissie

    May 16, 2017, 12:52 PM
    Thomas Memorial Hospital: "I went to Thomas ER because I awoke not able to breath and gasping for air,not sure if it is asthma or sleep apnea,saw a nurse for less than five minutes, laid there for three hours never saw a doctor or anyone else,,,,other people there were complaining, one lady even asking to go the CAMC,,,the nurses texting,eating,laughing didn't even notice when I left....if you need help don't go to Thomas their quality care sucks." - Hewey


    Compare hospitals in Berkeley County

    If you think you may have a medical emergency, call your doctor or 911 immediately. HospitalStats does not recommend or endorse any specific tests, physicians, hospitals, products, procedures, opinions, or other information that may be mentioned on the Site.