Christus Santa Rosa Medical Center Ratings

2827 Babcock Road
San Antonio, TX 78229
Phone: (210) 704-3342

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Christus Santa Rosa Medical Center save lives? 0% worse than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Christus Santa Rosa Medical CenterNational Average
Heart Attack12.9%12.6%
Stroke14.7%13.9%
Heart Failure10.7%11.8%
Pneumonia18.4%18.2%



Infectious Disease at Christus Santa Rosa Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
11
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
2



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 2m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Christus Santa Rosa Medical Center Stories



Sep 02, 2023, 8:59 AM
Christus Santa Rosa Hospital: "3hr and 7 minutes is not the current wait time here at 151 location. There are 2 patients next to me that have waited 8-9 hours to be seen in the back. They gave already been triaged." - Deborah

Nov 02, 2022, 2:36 PM
Christus Santa Rosa Hospital: "I went to the ER in may 2022 , I was treated by a real rude nurse named clay. He was as far as cursing me because the room i was in was to hot, he said there was no thermostat. His boss Vanessa would not even come talk to me. It’s so sad that they would go as low as lying about the whole thing, and twisted things around so that I would look bad. GOD is my witness and he knows the truth." - Alfred

Dec 31, 2020, 8:05 PM
Christus Santa Rosa Hospital: "My husband and son have been waiting in ER waiting area for approximately 5 hours (husband remained standing for 5 hours straight). They finally got called into a ER room where our son who's the patient with celiac disease he's been feeling terrible since yesterday with a lot pains in his abdomen that the medications prescribed has become ineffective. Hoping to see my son feels better very soon. " - Ramfis


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