Centura Health-Penrose St Francis Health Services Ratings

2222 N Nevada Ave
Colorado Springs, CO 80907
Phone: (719) 776-5000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Centura Health-Penrose St Francis Health Services save lives? 1% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Centura Health-Penrose St Francis Health Services	National Average
Heart Attack	10.6%	12.6%
Stroke	16.4%	13.9%
Heart Failure	13%	11.8%
Pneumonia	17%	18.2%

Infectious Disease at Centura Health-Penrose St Francis Health Services

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	11
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	3

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 25m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it
Facilities are sometimes dirty

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Centura Health-Penrose St Francis Health Services Stories

Nov 21, 2020, 1:20 AM
Centura Health-Penrose St Francis Health Services: "I have been here in the waiting room for 7 hours now with a kidney stone. Worst ER wait time I’ve ever experienced or even heard of." - Cynthia

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