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Cascade Valley Hospital Ratings

Arlington, WA 98223
Phone: (360) 435-2133

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Cascade Valley Hospital save lives? 11% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Failure11%

Infectious Disease at Cascade Valley Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 21m

Non-critical cases where patient is discharged have total visit time of 1 hour and 26 minutes

Serious cases where patients are admitted have 2 hour and 30 minutes to be admitted, then an additional 1 hour and 16 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Cascade Valley Hospital 4.6 out of 5 based on 26 ratings. 26 user reviews.

70% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually respond quickly when patients need help
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

    No consistently negative reviews

    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate

    Cascade Valley Hospital Stories

    Nov 25, 2023, 2:13 PM
    Cascade Valley Hospital: "At last - I have found a site on which to express my everlasting gratitude and thanks for the excellent emergency care I received back in February 2023. The hospital staff was a team of top professionals from the surgeon to the nursing team that kept me going before and after my Ostomy surgery. I am fortunate to have found Cascade Valley Hospital by way of 911 on the morning of February 18,2023. Your records will show my insides were a mess. Dr Bregar MD was the surgeon. My stoma has been admired as just perfect, and pretty, by professionals in the area where I have been treated since leaving Arlington. I have great affection for the nursing staff. I remember especially Amy from the delivery room who was there every morning to care for me and keep me company during the day. Nurse Nancy who gave me "get acquainted" lessons about the care of the Ostomy and support equipment. The male nurses teased me with switching identities and names. Although I was too doped up to respond quickly I know when Paul was Paul and when he was Mark and how many Marks there were on the staff. They kept me guessing and that was good for my recovering brains. Dr Bregar was so kind when he gave me the choice between Hospice for a couple of weeks or very risky surgery for anyone my age (or even half my age). Since I was "going out" either way, I chose the surgery and have lived to tell about it to a few close friends. I could go on and on about the view from my hospital window, the midnight care, and the freedom with which my family and a couple of close friends could visit me. They did not have to wait until visiting hours. They did not have to go through security checks along the way. They did have to drive an 80 mile round trip each time they came to be with me. My youngest daughter even took a hotel room for three nights to be with me. I could go on and on. My aged hands and fingers have not been able to find time to try and write a letter of thanks, commendation and whatever else it takes to tell you all just how much appreciation I have to you and for you for saving my life (literally) during the end days of February and the beginning of March. May Cascade Valley Hospital continue to prosper and give caring service to the Skagit Valley population. They are so fortunate to have you there. You are wonderful. Many,many thanks. Anne Mcbride. " - Anne

    Oct 12, 2022, 1:07 AM
    Cascade Valley Hospital: "My 85 year old Mom brought in at 2:00 pm.with extreme weakness she has been under going treatment for UTI and kidney function also dimentia with severe confusion yet 9 hours later we still sit here I have spoke to her on call doc he said fluids Nd I could take her home not only has she still not seen a doctor after 9 hours she has not been able to go to the bathroom although I have asked for assistance several.times real good for kidney problems and resistant UTI last year I brought her here and she has never come home all because if UTI and now we had no choice prov not taking patients. This is horrible to not simply plug in a bag of fluids and make her sit her getting sicker and more confused she has not had her meds nothing to eat or drink yet already dehydrated. DEATH valley is more like it I would like to see any one of the staff her sit with there confused mother who.doesnt understand where she is or why and came because she could hardly sit up yet be forced to sit in a hard grocery cart looking wheelchair over 9 hours. Over 9 damn hours and you people turned me in to APS a year ago because I was demanding her to be checked out for what she was brought in for. You didn't she got sicker and you took her life as she knew it away from her already
    - Denise

    Aug 13, 2022, 9:21 PM
    Cascade Valley Hospital: "This is the worst Hospital that I have ever been to. I was disrespected by every person in the emergency room the afternoon I was brought there. Just because I was having sezuires from PTSD. The guy handcuffed to a bed was treated better. I was left in the hallway from anyone to see my sezuires. This Hospital should be shut down." - Charles

    May 19, 2022, 2:23 AM
    Cascade Valley Hospital: "If you have any other option for care, take it. They have a sign out front that says "caring, courage, compassion found here" The care that we received before going into the ER and in the ER was everything but caring and compassionate.

    Highlights of our visit include:

    My husband went in at 2:30 am with severe abdominal pain. His first hour after walking into the ER (2:30am-3:30am) was spent in excruciating pain, crying on the bathroom floor, calling for help that didn't come, and vomiting bile. They treated him like a drug addict until I showed up at 3:30am and didn't take his pain seriously in any way. Turns out he had a small bowel obstruction!

    4:30 am they took my husband back into the ER without having him sign any paperwork including HIPAA and consent for treatment forms and had me (his wife who gave no ID) sign for him later on.

    Doctors and nurses talked loudly in the halls about "interesting patients" and how bad the imaging lab was, saying they constantly read results incorrectly or pass them as "clear" without looking at them at all. My husband had a CT scan done, very distressing to hear that not even the ER staff is confident in the results they get.

    At 10:10am my husband consented to an NGT (look it up) while still in the ER. For an hour my husband was hooked up to a medical vacuum machine that DID NOT WORK, very obviously did not work, and the nurses acted like I was the asshole for bringing it up??? The first time I called about it the nurse came in, said I was right and the cap wasn't on. She placed the cap and left without verifying effective suction to his stomach even when I told her there was still no movement in the tube. She said it takes time to work.

    During the next hour I watched the machine give ZERO suction. I called the nurses station every 15-20 minutes for help, getting a more and more frustrated response from the lady answering the calls. I'm sitting in the ER room crying next to my husband because the vacuum to his stomach hasn't pumped out so much as one drop (I took a video. None of the bubbles in the tubing moved even one mm, and the pump read zero pressure even while the vacuum sound happened). I watched this happen for an hour and the nurses response after finally showing up with a second nurse to check it was a sarcastic "that's why we're standing here looking at it." As if a fucking nurse wouldn't be angry if THEY were the ones hooked up for an entire hour through a NOSE TUBE (placed at what my husband called "ramming speed") to a machine that very PAINFULLY OBVIOUSLY wasn't doing shit.

    Preschoolers know what liquid moving through a clear tube looks like, no medical training needed. As if I needed more evidence, the catch-basin for stomach fluids was still DRY. They also made it sound like getting that tube placed was the only way to prevent him from getting surgery, so to have it sit there for an hour watching our "only nonsurgical option" do NOTHING while fearing that his intestine would burst from the obstruction was hell. Once they fixed it by adjusting the connections and resetting the machine (at 11:30am) fluids inside the tube moved immediately, no waiting.

    A simple 1-3 minute visual observation of the tube by the nurse would have made it clear to her it wasn't working, and my husband could have gotten legitimate help the very first time I called. Then to have the staff treat me like an idiot civilian inconvenience for wanting WORKING EQUIPMENT?? SORRY LADIES MY BAD, I guess I should have been thankful that he got a tube shoved from his nose to his stomach and who cares if it does anything? I damn near turned it on myself, the instruction manuals are all free PDFs online.

    Now I don't know if it's standard procedure to let someone besides the patient sign their paperwork after they've already been checked in for hours, but corporate and/or insurance companies might disagree with that practice. He has been checked in since 4am 5/17/22 (went into the ER at 2:20am 5/17/22) and as of 3:25 on 5/18/22 nobody has asked for his ID or insurance card. We could have given a fake name and left this shit hole to foot the bill themselves. THAT'S recommended practice from me to you if you ever have to suffer "care" here."
    - Lacey

    Jan 10, 2022, 11:44 PM
    Cascade Valley Hospital: "My daughter was brought to Cascade Arlington by ambulance and has been waiting over 5 hours for a doctor and a bed." - Debra

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