Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Carolinas Med Center-Mercy Ratings

2001 VAIL AVE
Charlotte, NC 28207
Phone: (704) 379-5000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Carolinas Med Center-Mercy save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack15%
Heart Failure12%
Pneumonia11%


Infectious Disease at Carolinas Med Center-Mercy

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
40
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
12


Emergency Room Wait Time Ratings

Time until initial exam: 1h 20m

Non-critical cases where patient is discharged have total visit time of 2 hour and 37 minutes

Serious cases where patients are admitted have 3 hour and 21 minutes to be admitted, then an additional 1 hour and 50 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Carolinas Med Center-Mercy 4.75 out of 5 based on 29 ratings. 29 user reviews.


73% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Carolinas Med Center-Mercy Stories



Aug 07, 2020, 6:02 PM
Gaston Memorial Hospital: "That wait time is a joke! I was there yesterday 7/6/20 and waited in the lobby to be seen for 5 hours and when I was still waiting I asked the lady at the desk how much longer and she said you have 2 people In front of you and our beds are full. There is NO TELLING how much longer I would have had to wait and it was already 2am!!! So I left!! Kidney stone and all!! Went home and suffered through it! Gaston Memorial in Gaston County is a joke!! I will NEVER come there again and I will advise anyone else to go somewhere else! I sat in that waiting lobby and they checked my blood pressure several times and could see the pain I was in because at one time my pressure was 201/101!! They did nothing about it! Just sent me back to sit in the lobby pain and all! There is NO REASON to make patients who came to you for help to wait that long!! " - Amy

Aug 05, 2020, 9:48 PM
Caldwell Memorial Hospital: "Went to the emergency room after a fall. Possible broken hip. Staff seemed disinterested, doctor acted like I was a bother. Was in incredible pain and after an X-Ray, the doctor told me I only had a contusion even though I couldn't walk. He said check with my regular doctor. Went to my primary doctor the next day, who noticed immediately something was wrong and scheduled me for an MRI. I had a proximal avulsion of the left hamstring which was almost completely torn off. So much for Caldwell hospitals doctor and emergency services. I rate it a 0. " - Bj

Jul 01, 2020, 10:12 AM
Rowan Regional Medical Center: "This is by far the worst hospital to be in. You could die in lobby and they wouldnt know it until the next day. Why are they slow. They dont spray chairs. Its nasty in there and it's about a 4hr wait? Who waits 4hrs throwing up on floor.. who can do that?" - Sherry

Jun 05, 2020, 4:08 AM
Moses H Cone Memorial Hospital, The: "There has to be a better way to run an emergency room, then to have people in pain sit in a cold waiting room for over 3 and a half hours in the middle of the night waiting to be seen by a doctor. Remodeling did nothing if the speed of service is still unacceptable. Do better Cone!" - AD

Mar 28, 2020, 3:40 PM
The Outer Banks Hospital: "triage hospital only" - Robert


Compare hospitals in Mecklenburg County

If you think you may have a medical emergency, call your doctor or 911 immediately. HospitalStats does not recommend or endorse any specific tests, physicians, hospitals, products, procedures, opinions, or other information that may be mentioned on the Site.