Carolinas Med Center-Mercy Ratings

2001 VAIL AVE
Charlotte, NC 28207
Phone: (704) 379-5000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Carolinas Med Center-Mercy save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack15%
Heart Failure12%
Pneumonia11%


Infectious Disease at Carolinas Med Center-Mercy

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
40
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
12


Emergency Room Wait Time Ratings

Time until initial exam: 1h 20m

Non-critical cases where patient is discharged have total visit time of 2 hour and 37 minutes

Serious cases where patients are admitted have 3 hour and 21 minutes to be admitted, then an additional 1 hour and 50 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Carolinas Med Center-Mercy 4.75 out of 5 based on 29 ratings. 29 user reviews.


73% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Carolinas Med Center-Mercy Stories



Jan 23, 2020, 10:05 PM
Johnston Memorial Hospital: "I brought my developmently delayed daughter in for a hurt ankle. Her blood pressure was 180/90. Her ankle was sprained. I paid a deposit since she didn't have insurance but they wouldn't treat the high blood pressure. They told me to find her a doctor." - Roberta

Dec 09, 2019, 4:40 PM
Vidant Medical Center: "I have never seen a worse situation in an emergency room. People waiting for hours and hours in a chair with every body else for treatment or a bed to lie down in. Even the employees faces express their sympathy as there is nothing they can do. I have seen this time after time since I take care of an elderly patient that gets dehydrated and needs medical attention from time to time. Even a trip in an ambulance will dump you into the waiting room unless you have trauma. At least my patient got an IV in the ambulance. IT WAS NEVER THIS WAY TILL VIDANT TOOK OVER. " - james

Nov 22, 2019, 11:27 AM
Firsthealth Moore Regional Hospital: "My daughter was in the psychiatric unit from 11/11/2019 - 11/14/2019 and her experience was horrible. She has a brain injury and had to be admitted to regulate her medication. She got upset and started crying at one point so some of the nurses escorted her to her room, and told her she needed to stop that crying and shut her door. At another time she was eating some fruit and got choked on it. She asked for help but no one would help her. She started sticking her fingers down her throat and they told her to stop that. Her experience was so bad that if she ever needs to be hospitalized again I don’t plan on bringing her there again. The patients in this unit are still human beings and they have feelings even though they do have problems." - Lisa

Mar 26, 2019, 5:23 AM
: "Worst e r room on the east coast do not come here unless your truly dying no one's name was called for more than 3 hours gross the way the staff is about treating people" - Joe

Jun 25, 2018, 3:25 AM
: "I waited at WakeMed in North Raleigh for 7 hrs after telling triage nurse I couldn’t breath. Turned out I had a Pulmonary Embolism and spent 3 days in Cardiac ICU." - Auldcelt


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