Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Brookhaven Memorial Hospital Medical Center Ratings

101 HOSPITAL ROAD
Patchogue, NY 11772
Phone: (631) 654-7100

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Brookhaven Memorial Hospital Medical Center save lives? 4% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack16%
Heart Failure10%
Pneumonia11%


Infectious Disease at Brookhaven Memorial Hospital Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
200
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
12


Emergency Room Wait Time Ratings

Time until initial exam: 0h 44m

Non-critical cases where patient is discharged have total visit time of 2 hour and 20 minutes

Serious cases where patients are admitted have 4 hour and 18 minutes to be admitted, then an additional 10 hour and 18 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: POOR
Brookhaven Memorial Hospital Medical Center 4 out of 5 based on 46 ratings. 46 user reviews.


45% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Nurses often fail to communicate
  • Patients were often left in pain
  • Facilities are sometimes dirty
  • Rooms were often noisy at night




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Brookhaven Memorial Hospital Medical Center Stories



Dec 24, 2022, 8:21 PM
Brookhaven Memorial Hospital Medical Center: "My sister was brought by ambulance for SOB due to covid. First, she said in the ER small room ( size of a closet, just big enough for a bed) for 29 hours with having covid pneumonia, flu, flu pneumonia. Countless times her oxygen dropped into the high 80’s but they did nothing but put her on oxygen they nasal cannula. She was quarantined so she couldn’t get help from nurses to use bathroom. I called 10 hours in and ask that they get her a bed ( so she wants laying on a stretcher) and I get told yes we can do that but then told the room she is in is too small for a bed. ( it’s illegal for a patient to be on a stretcher for more then 4 hours) On hour 29 she was moved to ICU. Yes ICU nurses were great. She spent 4 days in ICU , was finally able to sit in a chair for 4 hrs at a time ) and was doing better. I saw her on the 4th night in icu and she was holding oxygen at 95%. They said she was being moved to the icu step down. In middle of night she called crying in pain. I’ the nurses weren’t answering the call button. I called nurses and the nurse said I have 6 other patients. I’m like I don’t care she needs help. The nurses ignored her and the next morning ( or 5 hrs later ) her oxygen was back down to 88. The nurses noted ( I could see everything on portal) said patient to needy, uses call button too much, then calls family member , patient encourage to use call button “. ) later that morning she went into SVT”s and was moved to icu step down which is were she should have been in first place not 3 north. Step down nurses Alex was great. But, my sister who is 43yrs old has another svt episode ( very high heart rate). She was moved back to icu., intubated and had central line out in That night we were told to come see her asap. We raced down there and and dr talked to us all and said hostel is limited in what they could do but to research ECMO and a hostel that did it. He constantly said you didn’t hear it from me but maybe you could have her transferred. 4 hours later we go see her and she had no gag reflexes, or cough reflexes. She was dying. We spent 5 hours with her and left for a quick food run to a phone call that she past away. Long story short of u have covid pneumonia STSY AWAY FROM THIS HOSPITAL! Now 3 hours after she was pronounced I can’t get into her portal. Yeah, because they think a lawsuit is coming. HELL YES ITS COMING. This hostel knew she needed ecmo from day 1 and should have said go to stony Brook but they didn’t say anything about it. If you care about your loved ones or yourself stay far away from the hospital . They killed my 43 yr old baby sister. " - Michele

Dec 24, 2022, 1:55 PM
Brookhaven Memorial Hospital Medical Center: "My sister was brought by ambulance for SOB due to covid. First, she said in the ER small room ( size of a closet, just big enough for a bed) for 29 hours with having covid pneumonia, flu, flu pneumonia. Countless times her oxygen dropped into the high 80’s but they did nothing but put her on oxygen they nasal cannula. She was quarantined so she couldn’t get help from nurses to use bathroom. I called 10 hours in and ask that they get her a bed ( so she wants laying on a stretcher) and I get told yes we can do that but then told the room she is in is too small for a bed. ( it’s illegal for a patient to be on a stretcher for more then 4 hours) On hour 29 she was moved to ICU. Yes ICU nurses were great. She spent 4 days in ICU , was finally able to sit in a chair for 4 hrs at a time ) and was doing better. I saw her on the 4th night in icu and she was holding oxygen at 95%. They said she was being moved to the icu step down. In middle of night she called crying in pain. I’ the nurses weren’t answering the call button. I called nurses and the nurse said I have 6 other patients. I’m like I don’t care she needs help. The nurses ignored her and the next morning ( or 5 hrs later ) her oxygen was back down to 88. The nurses noted ( I could see everything on portal) said patient to needy, uses call button too much, then calls family member , patient encourage to use call button “. ) later that morning she went into SVT”s and was moved to icu step down which is were she should have been in first place not 3 north. Step down nurses Alex was great. But, my sister who is 43yrs old has another svt episode ( very high heart rate). She was moved back to icu., intubated and had central line out in That night we were told to come see her asap. We raced down there and and dr talked to us all and said hostel is limited in what they could do but to research ECMO and a hostel that did it. He constantly said you didn’t hear it from me but maybe you could have her transferred. 4 hours later we go see her and she had no gag reflexes, or cough reflexes. She was dying. We spent 5 hours with her and left for a quick food run to a phone call that she past away. Long story short of u have covid pneumonia STSY AWAY FROM THIS HOSPITAL! Now 3 hours after she was pronounced I can’t get into her portal. Yeah, because they think a lawsuit is coming. HELL YES ITS COMING. This hostel knew she needed ecmo from day 1 and should have said go to stony Brook but they didn’t say anything about it. If you care about your loved ones or yourself stay far away from the hospital . They killed my 43 yr old baby sister. " - Michele

Dec 24, 2022, 1:39 AM
Brookhaven Memorial Hospital Medical Center: "My sister was brought by ambulance for SOB due to covid. First, she said in the ER small room ( size of a closet, just big enough for a bed) for 29 hours with having covid pneumonia, flu, flu pneumonia. Countless times her oxygen dropped into the high 80’s but they did nothing but put her on oxygen they nasal cannula. She was quarantined so she couldn’t get help from nurses to use bathroom. I called 10 hours in and ask that they get her a bed ( so she wants laying on a stretcher) and I get told yes we can do that but then told the room she is in is too small for a bed. ( it’s illegal for a patient to be on a stretcher for more then 4 hours) On hour 29 she was moved to ICU. Yes ICU nurses were great. She spent 4 days in ICU , was finally able to sit in a chair for 4 hrs at a time ) and was doing better. I saw her on the 4th night in icu and she was holding oxygen at 95%. They said she was being moved to the icu step down. In middle of night she called crying in pain. I’ the nurses weren’t answering the call button. I called nurses and the nurse said I have 6 other patients. I’m like I don’t care she needs help. The nurses ignored her and the next morning ( or 5 hrs later ) her oxygen was back down to 88. The nurses noted ( I could see everything on portal) said patient to needy, uses call button too much, then calls family member , patient encourage to use call button “. ) later that morning she went into SVT”s and was moved to icu step down which is were she should have been in first place not 3 north. Step down nurses Alex was great. But, my sister who is 43yrs old has another svt episode ( very high heart rate). She was moved back to icu., intubated and had central line out in That night we were told to come see her asap. We raced down there and and dr talked to us all and said hostel is limited in what they could do but to research ECMO and a hostel that did it. He constantly said you didn’t hear it from me but maybe you could have her transferred. 4 hours later we go see her and she had no gag reflexes, or cough reflexes. She was dying. We spent 5 hours with her and left for a quick food run to a phone call that she past away. Long story short of u have covid pneumonia STSY AWAY FROM THIS HOSPITAL! Now 3 hours after she was pronounced I can’t get into her portal. Yeah, because they think a lawsuit is coming. HELL YES ITS COMING. This hostel knew she needed ecmo from day 1 and should have said go to stony Brook but they didn’t say anything about it. If you care about your loved ones or yourself stay far away from the hospital . They killed my 43 yr old baby sister. " - Michele

Sep 27, 2022, 7:41 PM
Brookhaven Memorial Hospital Medical Center: "Worst hospital ever no way 45% say it’s excellent! They left my mother in urine for days on end I didn’t know as I was out of state but when she came home she had the worst bedsores I’ve ever seen ! I’m hiring an attorney and going after everyone as this a clear case of medical neglect ! I will end the Carter’s of everyone involved ! They bullied her out of the hospital and discharged her against her will ! She is t able to move it clean herself or anything and if anything happens to her there will be hell to pay!!! I’ve seen veterinarians take better care of animals then they take care of people at this hospital ! It’s a disgrace !!! " - Dan

Sep 26, 2022, 5:17 PM
Brookhaven Memorial Hospital Medical Center: "Worst hospital ever no way 45% say it’s excellent! They left my mother in urine for days on end I didn’t know as I was out of state but when she came home she had the worst bedsores I’ve ever seen ! I’m hiring an attorney and going after everyone as this a clear case of medical neglect ! I will end the Carter’s of everyone involved ! They bullied her out of the hospital and discharged her against her will ! She is t able to move it clean herself or anything and if anything happens to her there will be hell to pay!!! I’ve seen veterinarians take better care of animals then they take care of people at this hospital ! It’s a disgrace !!! " - Dan

Jun 07, 2022, 6:09 AM
Brookhaven Memorial Hospital Medical Center: "The absolute worst. Run like a 3rd world hospital " - Jt

Jun 06, 2022, 12:07 PM
Brookhaven Memorial Hospital Medical Center: "The absolute worst. Run like a 3rd world hospital " - Jt

Jun 06, 2022, 12:06 PM
Brookhaven Memorial Hospital Medical Center: "The absolute worst. Run like a 3rd world hospital " - Jt


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